Gitika Lamba

· Day to day Bureau performance management

· E2E support for development/uplift at third party site

· One point contact for periodic assessments

· Contract Renewal support

· Collating and reporting monthly key matrix across various sites

· PRSA controls coordinator for third-party site

· Leading and managing gaps, Infosec/sentinel outreaches.

· Supported UAT project planning as Lead

· Assisted teams in creating and maintaining test cases, test data and documenting test results

· Worked closely with Scrum teams for resolving all test defects & test data issues

· Supported team with Manual and Automated testing in Agile Framework. Implementing QA Methodologies such as creation of test plans, writing test cases and generating test scripts, defect elimination

· Efficiently supported Aadhaar Linking project managing team of 10 team members, conducted training sessions, rostering teams, managing leaves, managing floor, generating reports, analysis, process gaps and highlights, presentations, and feedback sessions.

· Efficiently supported Value Gen project driving results on cross-sell numbers, generating reports, analysis, presentations, and feedback sessions.

· Facilitated KYC documents collection, review, and update under various activities.

· Managed American Express clients and assisted them basis their requirements.

· Monitored opening, updating, closing, and servicing of American Express Credit Card account for the customers.

· Conducted ‘On Job & Quality Check’ Training for the new hires.