GITIKA MAHANTA
Bangalore
Summary
Accomplished Flight Attendant in the past offering over 6.5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service, current customer happiness professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
8
8
Certifications
Work History
Cabin Crew
Go Airlines
Delhi
10.2014 - 05.2015
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
Lead Cabin Attendant
Jet Airways
Mumbai, Delhi
08.2015 - 06.2017
- Answered passenger questions and provided solutions to issues arising during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Lead Cabin Attendant
Indigo
Hyderabad
11.2017 - 10.2018
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
Lead Cabin Attendant
AirAsia India
Bangalore
08.2019 - 05.2021
- A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that guests leave with a lasting positive impression on their flight.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
Customer Happiness Executive
AirAsia India
Bangalore
06.2021 - Current
- Monitored company inventory to keep stock levels and databases updated.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed team communications and information for meetings.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
St. Theresa’s School
Assam 06.2002 - 06.2012
High School Diploma -
Ascent Academy Jr College
04.2012 - 05.2014
Bachelor of Arts - Vinayaka
Vinayaka Missions Sikkim University
Sikkim 05.2015 - 05.2017
Diploma in Aviation Hospitality Tourism Management - Aviation Hospitality Tourism Management
Jettwings
06.2014 - 09.2014
Skills
Skills and Competenciesundefined
Certification
Date of Birth (DD-MM-YYYY): 28-01-1995
Timeline
Customer Happiness Executive
AirAsia India
06.2021 - Current
Lead Cabin Attendant
AirAsia India
08.2019 - 05.2021
Lead Cabin Attendant
Indigo
11.2017 - 10.2018
Lead Cabin Attendant
Jet Airways
08.2015 - 06.2017
Bachelor of Arts - Vinayaka
Vinayaka Missions Sikkim University
05.2015 - 05.2017
Cabin Crew
Go Airlines
10.2014 - 05.2015
Diploma in Aviation Hospitality Tourism Management - Aviation Hospitality Tourism Management
Jettwings
06.2014 - 09.2014
High School Diploma -
Ascent Academy Jr College
04.2012 - 05.2014
High School Diploma -
St. Theresa’s School
06.2002 - 06.2012
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