Bijo Mohan
Senior Quality Controller
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, continuously navigating high-stress situations calmly and effectively.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Senior Quality Controller
RR Donnelley India
06.2020 - Current
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
Customer Service Representative
Vertex Customer Solutions
02.2018 - 01.2019
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Education
Class XII - Science Education
Bharatiya Vidya Bhavan
Kodunganoor, Trivandrum 06.2006 - 03.2007
B.Com - Commerce
University of Kerala
Chand Academy, Pattom, Trivandrum 06.2009 - 04.2012
Skills
MS Office
Quality assurance procedures
High-quality customer service
Conflict Resolution
Decision Making
Languages
English
Malayalam
Hindi
Interests
Represented RRD football team in corporate tournament
Represented school in two CBSE All India Football tournament
Timeline
Senior Quality Controller
RR Donnelley India
06.2020 - Current
Customer Service Representative
Vertex Customer Solutions
02.2018 - 01.2019
B.Com - Commerce
University of Kerala
06.2009 - 04.2012
Class XII - Science Education
Bharatiya Vidya Bhavan
06.2006 - 03.2007