GLADYS KINGSLEY JOHN
SENIOR ANALYST
Ayanavaram
Summary
To continuously enrich the skills and knowledge in Banking & Financial Services and applying them in an organization that offers interesting, challenging career with exciting growth.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Senior Analyst
Teleperformance
07.2017 - 04.2019
- Gained expertise in Level 1 filtering, Level 2 compliance, and conformity requirements.
- Assisting the Unit Manager and the Team Leaders in collating the samples for monthly review, quarterly reviews, and annual review (including Audit, if any)
- Group's objective in fighting against Fraud by identifying and escalating the work items to appropriate team for further screening and analysis
- Accuracy - No Policy error / customer complaint throughout the year
- Ensure the SOP's and procedures are up to date and adhere to follow them
- Assisting Periodic updation of SOP's if required
- Share knowledge through KT sessions, Trainings and Team Meetings to create process awareness within the team
- Prompt response to handle stakeholder queries without any escalations or delay in settlements
- Nil TAT breaches
- Ensuring efficiency in the post settlement process to ease out the impact in operations
- Ensure ageing of outstanding cases with agreed KPI
- Knowledge on Compliance procedure, payments guidelines, Level 1 filtering, Level 2 compliance and conformity
Accounts Receivable Associate
Omega Healthcare Management Services Pvt. Ltd
02.2016 - 06.2017
- Proficient in Banking and Financial Services
- Sound Knowledge in Client Services Processes and Payment Operations
- Having experience in coaching, motivating the new staffs in the process until they are dependent
- Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trial for future reference
- Record after-call actions and perform post-call analysis for the claim follow-up
- Provide accurate product/ service information to the customer
- Setting goals for performance and deadlines in ways that comply with the company's plans and visions
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and guidance
Executive Supervisor
JD Decorators & Events
06.2013 - 01.2016
Education
Bachelor of commerce - undefined
St. Thomas college of arts and science
Higher Secondary - undefined
St. Matthias Anglo-Indian Hr, sec, school
Skills
Coaching
Presentation
Team leading
Multi tasking
Analytics
Problem solving
Record after-call actions
Post-call analysis
Customer service
Setting goals
Organizing workflow
Monitoring productivity
Providing feedback
Certification
Tally.ERP 9
Accomplishments
- Awarded 1st place in the district level drawing competition conducted by southern railways 2007.
- Participated and won various cultural competitions and stage events.
Disclaimer
I, hereby confirm that the information provided above are true to my knowledge and belief.
Timeline
Senior Analyst
Teleperformance
07.2017 - 04.2019
Accounts Receivable Associate
Omega Healthcare Management Services Pvt. Ltd
02.2016 - 06.2017
Executive Supervisor
JD Decorators & Events
06.2013 - 01.2016
Bachelor of commerce - undefined
St. Thomas college of arts and science
Higher Secondary - undefined
St. Matthias Anglo-Indian Hr, sec, school