Glen Joseph
Mumbai
Summary
Dedicated and result-oriented Team Leader with over 10 years of experience in customer service and team management at Tech Mahindra. Proven expertise in enhancing team performance, maximizing customer satisfaction, and driving process improvements. Skilled in mentoring and training employees to foster a collaborative and high-performing work environment. Recognized for exceptional leadership, strategic decision-making, and delivering measurable results.
Overview
10
10
years of professional experience
Work History
Team Leader
Tech Mahindra
11.2023 - Current
Manage, mentor, and lead a team to achieve and exceed performance targets.
Develop and implement strategies to improve customer satisfaction and team efficiency.
Monitor performance metrics and provide constructive feedback for continuous improvement.
Organize training sessions and coaching to enhance team capabilities.
Ensure smooth workflow and resolve conflicts within the team effectively.
Customer Service Representative
Tech Mahindra
10.2014 - 11.2023
Delivered exceptional customer service and handled high volumes of calls effectively.
Resolved customer inquiries, complaints, and escalations in a professional and timely manner.
Maintained accurate records of interactions and provided actionable insights for process improvement.
Education
Bachelor Of Commerce -
Sikkim Professional University
07.2023
Skills
Communication
Problem-solving
Leadership
Time management
Adaptability
Customer focus
Coaching and mentoring
Conflict resolution
Data analysis
Accomplishments
Promoted to Team Leader in November 2023.
Won Best Team Leader of the Month for 3 consecutive months (September – November 2024).
Successfully led teams to win various campaigns and earned international trips as recognition.
Timeline
Team Leader
Tech Mahindra
11.2023 - Current
Customer Service Representative
Tech Mahindra
10.2014 - 11.2023
Bachelor Of Commerce -
Sikkim Professional University
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