Glenarven e. Robbins III
South Bend
Summary
Experienced in team management and motivation. Dedicated to unlocking employee potential and delivering exceptional customer experiences. Proven track record of success. Possesses skills to lead and inspire individuals, fostering a positive work environment that drives results. Expertise lies in employee development, cultivating high-performing teams, and ensuring customer satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Environmental Services Supervisor/Preceptor
Memorial Hospital
10.2023 - 04.2025
- Supervises designated section to uphold superior sanitation practices.
- Oversaw adherence to regulatory standards in daily operations.
- Organized and led orientation programs to equip new employees with necessary departmental knowledge.
- Administered ongoing educational sessions ensuring adherence to regulations by EVS personnel.
Environmental Service Technician
Memorial Hospital
11.2020 - 10.2023
- Maintained high standards in cleaning and sanitizing discharged patient rooms.
- Kept doctors' offices, restrooms, patient treatment areas, and hallways immaculate.
- Collected waste from assigned locations for disposal.
- Underwent certification for handling hazardous materials.
Manager (Front of House/Kitchen)
Logan’s Roadhouse
05.2018 - 04.2020
- Kept up-to-date on menu selections, garnishes, ingredients and cooking techniques.
- Accepted incoming shipments and validated items received.
- Ensured unwavering professionalism in verbal interactions throughout peak busy hours.
- Ensured completion of checklists as per defined standards.
- Adhered strictly to health department regulations and ensured immediate rectification of compliance issues.
- Contributed to different areas of the restaurant such as setup, cleanup, food prep and ensuring proper equipment upkeep.
- Regularly onboarded several new team members.
- Ensured daily shift preparation by distributing server station tasks and verifying completion of side work.
- Trained hosts and bartenders according to company standards.
- Corresponded with customers about their orders, feedback, and grievances.
- Proactively addressed satisfaction concerns to enhance experiences.
- Coordinated seamless seating and service operations.
- Initiated conversations with customers to establish long-term relationships.
- Provided support across different Logan’s sites for implementation of new menu items and sales tactics.
Team Lead (BOH/FOH)
Logan's Roadhouse
08.2016 - 05.2018
- Instructed new team members on standardized procedures and essential safety guidelines.
- Fostered teamwork through open communication.
- Maintained consistent demonstration of exceptional performance and company value compliance.
- Instructed employees in effective job processes.
- Delivered consistent coaching sessions to elevate team proficiency.
Expo Cook
Logan’s Roadhouse
05.2016 - 08.2016
- Maintained proper presentation of all dishes.
- Ensure adherence to recipes and guidelines to reduce waste.
- Executed recipe preparation and plate setup consistently following ticket specifications.
- Ensured all kitchen devices were consistently serviced and cleaned.
- Adheres to established hold time protocol for all products.
- Quickly prepped essential food items for immediate use on the kitchen line.
- Communicated additional items and special requests efficiently.
- Maintained smooth coordination of specific requests and extra menu items.
- Maintained high awareness of lead times and prompt food dispatch.
- Arranged plates systematically according to orders while maintaining cleanliness and presentation standards.
- Ensured line remained organized, sanitary and hazard-free.
- Elevated to Team Lead position in under a year.
Manager
McDonald’s (Kada Corporation)
10.2013 - 04.2016
- Oversaw store activities throughout assigned shifts.
- Allocated team members strategically to enhance workflow efficiency.
- Executed evening inventory checks.
- Resolve guest issues during shifts to guarantee positive experiences.
- Ensured security of safe, deposits and all tills throughout shift.
- Train new employees
- Coordinated the installation of promotional signage.
- Coordinated and monitored regular inventory checks alongside truck ordering.
E4 Specialist (Administrative Specialist)
US Army
05.1990 - 01.1996
- Redesigned job title to emphasize specialization in human resources.
- Delivered support for various administrative functions within the organization.
- Oversaw daily tasks such as mail sorting, collection, inspection, distribution and protection during wartime.
Education
general diploma - General Studies With Emphasis On Electronics I-IV And Radio & Television Production I-IV
Benton Harbor High School
Benton Harbor, MI06.1986
Skills
- Time management
- Works well under pressure
- Adaptability
- Efficiency
- Strong work ethics
- Strong leadership ability
- Delegating work assignments
- Waste disposal
- Environmental compliance
- Hazardous materials handling
- Custodial services skills
- Trash collection
- Employee work scheduling
- Attention to detail
- Customer satisfaction
Certification
Certified Healthcare Environmental Service Technician-Trainer
Timeline
Environmental Services Supervisor/Preceptor
Memorial Hospital
10.2023 - 04.2025
Environmental Service Technician
Memorial Hospital
11.2020 - 10.2023
Manager (Front of House/Kitchen)
Logan’s Roadhouse
05.2018 - 04.2020
Team Lead (BOH/FOH)
Logan's Roadhouse
08.2016 - 05.2018
Expo Cook
Logan’s Roadhouse
05.2016 - 08.2016
Manager
McDonald’s (Kada Corporation)
10.2013 - 04.2016
E4 Specialist (Administrative Specialist)
US Army
05.1990 - 01.1996
general diploma - General Studies With Emphasis On Electronics I-IV And Radio & Television Production I-IV
Benton Harbor High School
Similar Profiles
Jillian PageJillian Page
Patient screener- Part time at Memorial HospitalPatient screener- Part time at Memorial Hospital
Beth ByrdBeth Byrd
Surgical Technologist at Memorial HospitalSurgical Technologist at Memorial Hospital
Rosetta McLemoreRosetta McLemore
Medical Records Clerk at Memorial HospitalMedical Records Clerk at Memorial Hospital