Glenda Gordon
Fishers
Summary
Dynamic manager with a proven track record at Wendy's - Trident Foods, leveraging customer feedback to drive service improvements. Skilled in employee training and coaching, I excel in problem-solving and maintaining professionalism under pressure. Successfully scheduled interviews and conducted thorough reference checks, enhancing team performance and operational efficiency.
Overview
19
19
years of professional experience
Work History
Manager / Various
Wendy's - Trident Foods
Indianapolis
07.2006 - 02.2019
- Analyzed customer feedback data to develop action plans for improving services offered.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
Manager
Bob Evans Restaurant
Brownsburg
05.2024 - Current
Education
MBA -
Butler University
Indianapolis, INPolitical Science and Government
University of Maryland
MDSkills
- Customer feedback
- Employee training
- Interview scheduling
- Reference checking
- Service improvement
- Problem solving
- Employee coaching and mentoring
- Professional demeanor
Timeline
Manager
Bob Evans Restaurant
05.2024 - Current
Manager / Various
Wendy's - Trident Foods
07.2006 - 02.2019
MBA -
Butler University
Political Science and Government
University of Maryland
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