Glenn Fernandes
Mumbai
Summary
Dynamic project management professional with a proven track record in spearheading successful projects from conception to execution. With years of experience in managing projects, submitting BRDs, and conducting meticulous integration and system testing, I bring a wealth of expertise to any team. My knack for delivering high-quality results, coupled with my attention to detail and strong communication skills, has consistently led to exceeding project goals.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Process Engineer
TATA Capital
8 2023 - Current
- Proficient in spearheading digital projects, from inception to seamless integration, with a focus on optimizing website and application channels for superior customer service
- Recognized for dynamic leadership in testing and deployment, ensuring cutting-edge solutions align with evolving customer needs.
Operations Manager
ICICI HOME FINANCE
02.2020 - 08.2023
- Spearheaded Process Development Initiatives, Reducing TAT and Boosting Productivity
- Established and Led Zonal Operations Department for West Zone, Overseeing 49 Branches
- Achieved Milestone of 770 Cr
- Disbursement in March 2022
- Implemented RPA Initiatives for Enhanced Efficiency: Automated Sanction Processes and Real-Time Welcome Kits
- Proactively Identified and Implemented Automation Opportunities for Operational Streamlining
- Facilitated Operations Enhancement Through Employee Training and Coaching
- Successfully Managed End-to-End Projects, from Procurement to Deployment
- Ensured Audit and Compliance Adherence, Collaborating with Senior Management and Regulators
- Cultivated Strong Vendor Relationships to Enhance Partnerships Conducted Comprehensive Departmental Training on Product Knowledge, Market Trends, and New Processes.
Assistant Manager
Piramal Housing & Finance
11.2018 - 02.2020
- Managed Customer Service Requests via Email and Phone, Elevating Team Efficiency
- Resolved Team Queries to Boost Productivity
- Conducted Non-Discrepancy Checks on Sanction Files and Dockets, Averaging 15 Daily
- Provided Assistance to Walk-In Customers, Effectively Addressing Requests.
Assistant Manager
ICICI BANK LTD
04.2015 - 11.2018
- Reviewed SOX Audit and Compliance Reports, providing timely updates to central team.
Education
Master of Business -
NMIMS
PGDBONIIT - undefined
Mumbai
01.2014 - 05.2015
BBI: Banking And Insurance - undefined
L S Raheja College of Arts and Commerce
03.2010 - 05.2013
Skills
Process Development
Operational Excellence
Process Optimization
Project Management
Data Analysis
Customer Experience
Details
Mumbai, 83696 94765, glennizmyname@gmail.com
Languages
Hindi
Marathi
English
Timeline
Operations Manager
ICICI HOME FINANCE
02.2020 - 08.2023
Assistant Manager
Piramal Housing & Finance
11.2018 - 02.2020
Assistant Manager
ICICI BANK LTD
04.2015 - 11.2018
PGDBONIIT - undefined
Mumbai
01.2014 - 05.2015
BBI: Banking And Insurance - undefined
L S Raheja College of Arts and Commerce
03.2010 - 05.2013
Process Engineer
TATA Capital
8 2023 - Current
Master of Business -
NMIMS
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