Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Glenson Rodrigues

Glenson Rodrigues

Fraud Risk Analyst & Aspiring Data Scientist
Mumbai

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.

Overview

16
16
years of professional experience
3
3
Certificates
3
3
Languages

Work History

Fraud and Risk Analyst

JP Morgan Chase & CO.
Mumbai
10.2017 - Current
  • Maintained strong knowledge of basic Banking to better understand services and procedures.
  • Analyzed client's data to find patterns of fraud and anomalies.
  • Conducted thorough risk assessments and implemented effective fraud detection strategies in identifying fraud.
  • Identified pattern and Fraud trends and helped save money to the bank.
  • Part of the defer team to work on cases & complete additional research before impacting customer experience.
  • Posted credits/ checks clearance to accounts.

Back Office Specialist

JP Morgan Chase & Co.
Mumbai
10.2015 - 10.2017
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed transactions and receipts to identify any suspicious activity.

Customer Service Representative

JP Morgan Chase & Co.
Mumbai
02.2012 - 10.2015
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

3 Global Services
Mumbai
02.2009 - 10.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.

Chat Support Representative

Wipro
Mumbai
05.2007 - 02.2009
  • Responded promptly to customer inquiries via live chat platform, ensuring high level of customer satisfaction and resolving issues efficiently.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Assisted department with email-based and phone support when call center was busy or short-staffed & worked in MIS dept.

Education

Bachelor of Commerce -

Shri Venkateshwara University
New Delhi
04.2001 -

Master in Data Science -

Itvedant Education Pvt. Ltd
Mumbai
04.2023 - Current

Skills

    Fraud detection

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Certification

SQL - Itvedant Education Pvt. Ltd

Timeline

Python - Itvedant Education Pvt. Ltd

09-2023

Advance Excel - Itvedant Education Pvt. Ltd

07-2023

SQL - Itvedant Education Pvt. Ltd

06-2023

Master in Data Science -

Itvedant Education Pvt. Ltd
04.2023 - Current

Fraud and Risk Analyst

JP Morgan Chase & CO.
10.2017 - Current

Back Office Specialist

JP Morgan Chase & Co.
10.2015 - 10.2017

Customer Service Representative

JP Morgan Chase & Co.
02.2012 - 10.2015

Customer Service Representative

3 Global Services
02.2009 - 10.2011

Chat Support Representative

Wipro
05.2007 - 02.2009

Bachelor of Commerce -

Shri Venkateshwara University
04.2001 -

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Glenson RodriguesFraud Risk Analyst & Aspiring Data Scientist