Jack Dawson

Proven leader in service delivery with a robust history at Sutherland Global Services. Results-driven Manager with 10 years of experience in the Business Process Outsourcing (BPO) industry, specializing in managing key client accounts and ensuring exceptional service delivery. Proven track record of building and maintaining strong client relationships, optimizing processes, and driving operational efficiencies to meet and exceed performance goals. Expertise in overseeing day-to-day operations, managing SLAs, addressing escalations, and identifying opportunities for continuous improvement.

• Best Team Manager Award – 2023
  Awarded for exceptional leadership, team performance, and outstanding contribution to achieving company goals. Recognized for consistently driving team excellence, fostering a collaborative work environment, and exceeding client expectations. Demonstrated strong coaching skills, effective problem-solving, and the ability to motivate teams to deliver high-quality results under challenging circumstances.
• Sutherland Champions Award – "100% Focus on Results" – 2024
  Honored for consistently demonstrating a results-driven approach, achieving exceptional outcomes in client service delivery and operational performance. Recognized for maintaining a strong focus on goals, surpassing performance targets, and contributing to the overall success of the team and organization. Acknowledged for delivering high-quality solutions while ensuring efficiency and client satisfaction.

• Leadership Academy Certification
  Earned certification through the Leadership Academy, focusing on advanced leadership principles, team dynamics, strategic thinking, and effective communication. Gained expertise in leadership best practices, conflict resolution, and driving team performance to achieve organizational goals. Equipped with the skills to inspire, manage, and develop high-performing teams in fast-paced, results-oriented environments.
• Team Manager University Certification
  Completed a Team Manager University course from Sutherland, covering key management principles, team building, and performance optimization. Gained in-depth knowledge of effective coaching, and developing high-performing culture. Acquired the skills to lead teams with a focus on achieving business goals, improving team engagement, and delivering exceptional client results.