Gloria Joseph
Senior Business Analyst
Pune
Summary
Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record in full software development life cycle completion.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Business / Data Analysis Specialist
Tata Consultancy Servies
Pune
03.2018 - Current
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Researched and resolved 100+ issues regarding integrity of data flow into databases.
- Monitored and tracked compliance with legal documents and correspondence with business onshore teams.
- Created and ran reports to confirm accuracy of data and made corrections according to instructions within specified timelines.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Documented effective and replicable methods for extracting data and organizing data sources.
- Documented project constraints business impacts and risks, noting potential impact to organization.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Collaborated with business-unit leaders to identify and prioritize problems.
Auditor
Tata Consultancy Services
Pune
04.2015 - 04.2018
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Maintained strong, working knowledge of Standards for Professional Practice of Internal Auditing.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Planned and executed follow-up audits at appropriate intervals.
- Communicated with audit staff to obtain necessary information for audits.
- Utilized spreadsheets to track, manipulate, interpret and communicate data.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Analyzed data and findings to prepare reports detailing financial information.
- Assessed internal control risks of network through information system audits.
- Followed established auditing processes to meet internal and regulatory requirements.
Document Control Specialist
Tata Consultancy Services
Pune
03.2012 - 04.2015
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, Excel and Access capabilities.
- Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
- Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Managed training courses, setup and maintenance for document control systems.
- Created and maintained user accounts and properly routed documents for approval and training.
- Identified areas of weakness and recommended or implemented process improvements.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
Education
PGDBA - Banking & Finance
Symbiosis Institute of Management
Pune 03.2010 - 03.2013
Masters in Commerce - Banking & Finance
Pune University
Pune 03.2003 - 03.2005
Bachelor of Commerce - Banking & Finance
D Y Patil College
Pune 04.2001 - 04.2003
Higher Secondary Certificate - Banking & Finance
D Y Patil College
Pune 03.1999 - 03.2000
State Secondary Certificate - Maharashtra Board
St. Ursula High School
Pune 03.1997 - 03.1998
Skills
Business Process Analysis
undefinedCertification
Green belt certified
Accomplishments
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Coordinated cross-functional teams and provided business analysis for multiple projects.
- Awarded STAR Award for best performer for 100% QA score.
- Top performer for consecutive 6 months .
- Knowledge Transfer.
- Transition for more than 4 new queues done.
Timeline
Green belt certified
08-2019
Business / Data Analysis Specialist
Tata Consultancy Servies
03.2018 - Current
Auditor
Tata Consultancy Services
04.2015 - 04.2018
Document Control Specialist
Tata Consultancy Services
03.2012 - 04.2015
PGDBA - Banking & Finance
Symbiosis Institute of Management
03.2010 - 03.2013
Train the Trainer certified
04-2009
Masters in Commerce - Banking & Finance
Pune University
03.2003 - 03.2005
Bachelor of Commerce - Banking & Finance
D Y Patil College
04.2001 - 04.2003
Higher Secondary Certificate - Banking & Finance
D Y Patil College
03.1999 - 03.2000
State Secondary Certificate - Maharashtra Board
St. Ursula High School
03.1997 - 03.1998
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