Gloria Piedade

• Developed and implemented data governance policies and procedures.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Trained junior analysts on best practices, improving overall team performance and productivity.
• Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
• Managed large-scale databases to ensure timely access to critical information for key stakeholders.
• Upheld security and confidentiality of documents and data within area of responsibility.
• Implemented business intelligence solutions to increase operational efficiency.
• Applied effective time management techniques to meet tight deadlines.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Worked with the Merchant Disputes Team for Re-Presentment of Credit card Dispute's

Worked with the Credit Card Fraud Operations team

• Enhanced team performance by developing and implementing effective coaching strategies.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Conducted regular training sessions for new hires, facilitating their integration into the team.

• Responded to customer inquiries and provided detailed account information.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

• Delivered prompt service to prioritize customer needs.
• Cross-trained and backed up other customer service managers.
• Maintained up-to-date knowledge of product and service changes.
• Mentored junior team members, contributing to their professional development and overall team success.