GLORY S.P.
Kodungiayur
Summary
Proven Patient Care Executive at Sandor Orthopedics with a strong focus on care coordination and customer satisfaction. Demonstrated expertise in workflow coordination and document validation, leading to notable improvements in patient health outcomes. Successfully resolved complaints at Barclays, fostering enhanced customer satisfaction and trust. Committed to driving quality care while optimizing operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Executive
Sandor Orthopedics (SUREHAB HEALTHCARE)
09.2021 - 06.2022
- Engaged in communication to collect medical histories from patients.
- Educated patients and caregivers on clearances procedures to sustain patient health.
- Coordinated more than 20 daily appointments.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Performed clinical assessments to identify changes in a patient's condition or needs.
Process Advisor
Barclays Bank Private Limited
09.2016 - 02.2018
- Company Overview: contracted by Kelly Services
- PBA is an insurance package for Gadget, Pet etc sold through various medium like Face to face, call centres etc
- Responsible to handle queries and log complaints from PBA customers for misselling the product
- Analyse the complaints received to check if the products were trulymis sold and make decision on the authenticity of the complaint for further processing
- Issue time barred letter to customers that logs complaint after the given as government guidelines
- All complaints are addressed through the system EDO star, Gateway
- Contracted by Kelly Services
Education
B.sc - Maths
01.2016
H.S.C -
01.2013
S.S.L.C -
01.2011
Skills
- Quality improvement
- Care coordination
- Patient safety
- Workflow coordination
- Customer focus
- Document validation
- Application verification
- Production deadline management
Certification
- Hospital Administration from International School of Skills Development
- Certified in A1 level French Language
- Pursuing A2 level French Language
Languages
- English
- Tamil
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
French
Beginner
A1
Declaration
- I declare that the information presented in this resume is true and accurate to the best of my knowledge. I assure you that my experience, skills, and qualifications meet the requirements of the job and I am committed to making a positive contribution to your organization
Timeline
Patient Care Executive
Sandor Orthopedics (SUREHAB HEALTHCARE)
09.2021 - 06.2022
Process Advisor
Barclays Bank Private Limited
09.2016 - 02.2018
B.sc - Maths
H.S.C -
S.S.L.C -
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