R Gowtham
Bangalore
Summary
Dynamic and skilled Sales Support Coordinator with experience in WiFi network installation, troubleshooting, and customer support. Multilingual with professional proficiency in Kannada, Telugu, and English, and experience in field support roles.
Overview
5
5
years of professional experience
Work History
PG Coordinator
Shyam Spectra Pvt Ltd
05.2023 - Current
Sales Auditor
Shyam Spectra Pvt Ltd
10.2022 - 04.2023
- Provided 1:1 customer support and demonstrations at customer locations.
- Managed all PG-related work, ensuring smooth operations and customer satisfaction.
- Provided on-site and remote support for WiFi network installations and maintenance.
- Conducted site surveys to determine optimal equipment placement and network configuration.
- Communicated effectively in Kannada, Telugu, and English to address customer concerns and provide training on WiFi systems.
Support Coordinator
Reliance Projects & Property Management Services Limited (RPPMSL)
09.2020 - 06.2022
- Managed a team of 20 Jio Fiber Engineers & Associates, overseeing their training, certification, and daily operations.
- Responsible for manpower identification, shortlisting, and onboarding for the Installation & Fault Repair team.
- Ensured 100% trained and validated resources in the field, focusing on achieving customer satisfaction targets.
- Accountable for customer appointment adherence, turnaround time for installations, and fault repair tickets.
- Coordinated with cross-functional teams (Construction, O&M, Sales) to streamline operations and improve service delivery.
Home Sales Officer HSO
Reliance SMSL Limited
03.2020 - 08.2020
- Conducted field visits for installation, maintenance, and troubleshooting tasks.
- Identified potential sales opportunities and generated leads.
- Engaged with customers to understand their needs and provide suitable product recommendations.
- Documented field activities and reported on network performance and issues.
Education
Bachelor of Engineering (BE) - Electrical, Electronics and Communications Engineering
NOVA Academy of Rural Education & Research
08.2019
Diploma of Education - Electrical, Electronics and Communications Engineering
NOVA Academy of Rural Education & Research
01.2016
Skills
- WiFi Network Support
- Troubleshooting and Maintenance
- Customer Support
- Team Management
- Collaboration
Languages
Marathi
Tamil
English
Kannada
Telugu
Hindi
Timeline
PG Coordinator
Shyam Spectra Pvt Ltd
05.2023 - Current
Sales Auditor
Shyam Spectra Pvt Ltd
10.2022 - 04.2023
Support Coordinator
Reliance Projects & Property Management Services Limited (RPPMSL)
09.2020 - 06.2022
Home Sales Officer HSO
Reliance SMSL Limited
03.2020 - 08.2020
Bachelor of Engineering (BE) - Electrical, Electronics and Communications Engineering
NOVA Academy of Rural Education & Research
Diploma of Education - Electrical, Electronics and Communications Engineering
NOVA Academy of Rural Education & Research
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