Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Anurag Chamoli

Anurag Chamoli

Bengaluru

Summary

Professional Senior Solutions Engineer with over 10 years of experience in network engineering and CDN technologies. Proficient in internet protocols, cloud computing, and web enterprise security, currently leveraging expertise at Akamai to deliver innovative solutions. Proven track record in optimizing CDN platforms and enhancing security measures for enterprise clients. Adept at collaborating with cross-functional teams to align technical strategies with business objectives, driving efficiency and performance improvements.

Overview

13
13
years of professional experience

Work History

Senior Solutions Engineer

Akamai Technologies
Bengaluru
11.2021 - Current
  • Create sales opportunities by managing the pre-sales technical process and demonstrating Akamai's technology to customers.
  • I manage the technical proposal process and ensure that all technical information and recommendations addressing customer requirements are accurate.
  • I steer the sales activities, such as Technical Demos, Customer Analysis Reports (CARs), and Proof of Concepts (POCs).
  • Conducting product/new enhancements TOI sessions for the rest of the team.
  • Work with cross-functional teams to create deployment guides, videos, and use cases.
  • Engross technical articles and deployment guides, and continuously provide updates and system reviews by updating the customer in the form of weekly updates, monthly case summary reports, and QBRs.
  • Develop and implement performance improvement strategies and plans to promote continuous improvement.
  • Participate in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

Technical Success Specialist

Infoblox
Bengaluru
11.2020 - 11.2021
  • An Integral member of the Customer Success Management Team, I act as a Technical point of contact for customers as well as the CSM
  • Work with CSM/CSS to ensure customers recognize the full value of Infoblox SaaS products and services, generating positive adoption, ROI, and growing lifetime value for renewals
  • Work with cross-functional teams to work on deployment guides/videos & use cases
  • Weekly conduct Product/New Enhancements TOI sessions for the rest of the team
  • Prepare test cases and scenarios and perform lab testing of the technical solution using VMware VCloud
  • Run technical demos for the customer to showcase product features & best practices
  • Guide and assist fellow CSS/CSM colleagues in case of any roadblocks
  • Engross Technical Articles & deployment guides
  • Develop and implement performance improvement strategies and plans to promote continuous improvement
  • Participate in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork

Technical Solution Engineer

Instart Logic
Bengaluru
12.2019 - 04.2020
  • Assisting enterprise clients and helping them with improving their website performance and security in the cloud environment
  • Configuring customer properties following the best practices and as per customer requirements & deploying configuration changes in JSON format in the production environment
  • Analyzing & troubleshooting a wide variety of issues across the CDN environment
  • Documenting Technical articles for the customers

Technical Solution Engineer

Akamai Technologies
Bengaluru
08.2017 - 12.2019
  • An integral member of the Akamai Global Technical team and engaged in all technical aspects of Akamai Media delivery solutions
  • Responsible for quickly resolving highly technical, complex issues for enterprise customers, including Fortune 500 corporations and government agencies
  • My day-to-day work involves supporting Akamai's widespread content delivery network (in-depth knowledge of HTTP, HTTPS, CDN Mapping, Caching, DNS) & Streaming platforms (Flash, HTTP Live Streaming (HLS), HTTP Dynamic Streaming (HDS), etc.)
  • Job profile includes delivery of media content, including both live streams and non-live streams, downloads via HTTP, and web content via CDN
  • Conversant with DNS, HTTP, SSL, TCP/IP, OSI layers, DHCP, and other pertinent Internet Protocols
  • Familiar with API (REST & SOAP)/HTML/CSS, working on Akamai APIs
  • Working independently with our customers' technical teams on post-sales technical issues involving complex data analysis from the Akamai distributed network and an in-depth examination of the interaction between Akamai and the customer's infrastructure
  • Designing and implementing solutions to address a given customer issue after gathering & understanding customer requirements
  • Managing technical support of special high-profile network events like the FIFA World Cup, and Olympics
  • Defining requirements and/or code tools in order to automate troubleshooting tasks
  • Writing and documenting Technical articles and currently designated as KCS-Level III
  • Investigate and resolve the most diverse set of problems that one can experience in content delivery networks across a highly distributed, fault-tolerant, large-scale production network
  • Participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of solution integration
  • Documenting solutions for issues, workarounds, and known bugs, and sharing across the group to help quickly resolve customer problems

Network Engineer

IPsoft Inc
04.2015 - 08.2017
  • Worked as a Network Engineer and managed CISCO infrastructure across the globe
  • I dealt with different networking problems which included routing, switching, and wireless issues
  • Troubleshooting of routing protocols such as EIGRP, OSPF, and BGP
  • LAN and WAN technologies include Ethernet, T1, T3 links, frame relay
  • Managed change requests and configuration improvements across the globe
  • Analyzing & developing key components using methodology prescribed techniques and tools
  • Communicating and negotiating with clients, users, specialists, other staff, and suppliers
  • IOS Upgrade and Licensing of Cisco Routers, Switches and WLCs, Configuring Cisco WLCs through GUI and CLI, Pushing Configurations from Wireless Control System (WCS)
  • Dealing with local IT in different locations to check the hardware of the different network devices
  • Isolate and resolve international network problems through ISP autonomous systems
  • Evaluate hardware to be used in new site implementations
  • Pushing the configuration of devices to new devices while upgrading
  • Responding to inquiries from clients and Coordinating with Vendors like ATT, Verizon, etc
  • In the case of Network Emergencies or Outages
  • Attend network outage bridge calls and WebEx sessions in isolation of incidents

Trainee Engineer

Delhi Metro Rail Corporation
06.2012 - 07.2012
  • Internship from Delhi Metro Rail Corporation (DMRC) in:
  • Automatic Fare Collection (AFC) system
  • AFC Gate hardware and operational description
  • Smart card-based automated fare collection system for Delhi Metro

Education

Bachelor of Technology -

01.2013

Senior Secondary School -

01.2008

Secondary School -

01.2006

Skills

  • Content Delivery Network (CDN) Management
  • Web & Enterprise Security
  • DNS
  • DHCP
  • HTTP
  • SSL
  • TCP/IP OSI layers
  • Troubleshooting
  • Customer Success
  • Management Strategy
  • Cisco switching and routing
  • Knowledge-Centered Service (Technical Articles)
  • VMware Virtualization
  • Technical Consultation
  • Salesforce
  • Zendesk
  • JIRA
  • Docker
  • Kubernetes
  • Network architecture
  • Cybersecurity
  • Cybersecurity analysis
  • Solutions deployment
  • Performance tuning
  • Customer engagement

Languages

  • English, Fluent
  • Hindi, Fluent

Personal Information

Title: Technical Account Manager

Timeline

Senior Solutions Engineer

Akamai Technologies
11.2021 - Current

Technical Success Specialist

Infoblox
11.2020 - 11.2021

Technical Solution Engineer

Instart Logic
12.2019 - 04.2020

Technical Solution Engineer

Akamai Technologies
08.2017 - 12.2019

Network Engineer

IPsoft Inc
04.2015 - 08.2017

Trainee Engineer

Delhi Metro Rail Corporation
06.2012 - 07.2012

Bachelor of Technology -

Senior Secondary School -

Secondary School -

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Anurag Chamoli