GN GOKUL
Customer Service
Chennai,TN
Summary
Seeking a challenging position in the field of Aviation
Friendly reservation agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests.
Projects service mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.
Offering 05 years of experience in Customer Service Industry.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
INDIGO AIRLINES
Customer Service Executive
Chennai, Tamilnadu
05.2019 - Current
ACHEIVEMENTS:
"Awarded for the Highest Number of Appreciation Award in the month of March 2021"
"Awarded for the Highest Number of Appreciation Award in the month of May 2021"
- Maintained customer satisfaction with forward thinking
strategies focused on addressing customer needs and
resolving concerns.
- Provided primary customer support to internal and external
customers.
- Worked flexible night hours, weekend, and holiday shifts.
INDIGO AIRLINES
Customer Service Officer
Hyderabad, Telangana
08.2017 - 05.2019
ACHEIVEMENTS:
"Awarded 6E Quick Learner for the month of February 2018"
"Awarded 6E Service Guru for the month December 2018"
- Created plans and communicated deadlines to ensure
projects were completed on time.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working
environment.
AIR ASIA (Bhadra International)
Customer Service Agent
Chennai, Tamilnadu
09.2016 - 07.2017
ACHEIVEMENTS:
"Awarded Best Performer of the month January 2017"
- Promoted company brand and unique offerings through
personalized customer service.
- Collected customer feedback and made process changes to
exceed customer satisfaction goals.
Education
Mechanical Engineering
Thaimoogambigai Polytechnic College
Chennai 06.2012 - 04.2015
Airport Ground Handling With Flight Dispatch
Fly Air Aviation Academy
Chennai 10.2015 - 04.2016
Skills
Leadership
Customer Service
Self-motivated professional
Critical thinking
Flexible & Adaptable
Planning and Coordination
Multitasking abilities
Supervision
Responsible
Certification
State Cricket player in Duleep Trophy
Timeline
SIICA Dubbing Artist
02-2020
INDIGO AIRLINES
Customer Service Executive
05.2019 - Current
National Social Service in Hyderabad, Telangana
11-2018
INDIGO AIRLINES
Customer Service Officer
08.2017 - 05.2019
AIR ASIA (Bhadra International)
Customer Service Agent
09.2016 - 07.2017
Airport Ground Handling With Flight Dispatch
Fly Air Aviation Academy
10.2015 - 04.2016
State Cricket player in Duleep Trophy
03-2015
Mechanical Engineering
Thaimoogambigai Polytechnic College
06.2012 - 04.2015