Gnana Robinson J
Business Analyst -II
Bangalore
Summary
Accomplished professional offering an experience of 10 plus years and a zeal to make a winning career as Business Analyst. Achievement-driven & forward-looking professional, targeting assignments in Business Analysis, Project Management & Operations Management with an organization of high repute.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Business Analyst II
VMware Software India Pvt. Ltd.
Bangalore
05.2015 - Current
- Analyzed key aspects of OM business to evaluate factors driving results and handling few projects to automate the quote to cash flow.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business stakeholders to collect information on business processes and user requirements.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Participating in BPEx /RPA projects; reviewing SOP and providing feedback every quarter
- Managing projects, developing project plans, and monitoring deliverables and ensuring timely completion of projects
- Rich experience in various fields like Order Management, Supply Chain Management, Export Documentation and Compliance
- Analyzing corporate business processes to develop customized solutions to reduce costs, increase revenue & maximize profit
- Expertise in executing to-be business process flows, identifying the impact of the implementation to these business process flows and coordinating in the review of the detail design for the business
- Hands- on experience in working on Oracle 11i, R12 & SAP
- Proven excellence in managing projects and new systems implementations for streamlining operations within time & cost parameters as per quality standards
Process Executive
Infosys Pvt. Ltd.
Chennai
08.2013 - 05.2015
- Experience in working on SAP and SFDC for the Honeywell Supply chain Management.
- Order Processing involves from Quote to bookings in SAP AeroPad. It includes from Quote creation, submission, PO bookings.
- Generating the Reports to the Management on the weekly basis.
- Cross- coordinating with several teams like Sales, Site and Critical Customers such as Boeing and Lockheed Martin.
- Expertise on Exostar and My Aerospace.
- Certified in T100 and T200, Basic Foundation courses in SCM.
- Participating in daily/ weekly / qtrly pending log calls, pricing, IT support, and operational update call.
- Managing Escalations/Critical/High value Order while adhering to the SLA.
Education
Master of Computer Applications - Computer Applications
Bishop Heber College
Trichy 06.2009 - 04.2012
MBA - Human Resource Management
Allagappa University
Karaikudi 06.2010 - 04.2012
Bachelor of Computer Applications - Computer Applications
Bishop Heber College
Trichy 06.2006 - 04.2009
Higher Secondary - Computer Science
St. Paul’s Matriculation Higher Sec School
Neyveli 06.2005 - 04.2006
Skills
Certified Scrum Master
Accomplishments
- Traveled to Ireland representing the Quote to cash Team.
- Merit of being recognized at VMware with At Our Best Award twice at Vmware Software India Pvt Ltd.
- Received seven R and R awards.
- Recognized with Two Star performer award from Honeywell
Certification
Certified Scrum Master
Timeline
Certified Product Owner
07-2023
Certified Scrum Master
10-2022
Business Analyst II
VMware Software India Pvt. Ltd.
05.2015 - Current
Process Executive
Infosys Pvt. Ltd.
08.2013 - 05.2015
Software Testing
08-2012
MBA - Human Resource Management
Allagappa University
06.2010 - 04.2012
Master of Computer Applications - Computer Applications
Bishop Heber College
06.2009 - 04.2012
Bachelor of Computer Applications - Computer Applications
Bishop Heber College
06.2006 - 04.2009
Higher Secondary - Computer Science
St. Paul’s Matriculation Higher Sec School
06.2005 - 04.2006
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