GNANASHANKAR E
NANMANGALAM
Summary
To work in pragmatic way in an organization, where I can show my talent & enhance my skills to meet company goals and objective with full integrity and zest.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concentrix
sr. customer representative
Chennai
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Team Leader
Sharjah Aviation Service
Sharjah
12.2021 - 09.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
AIRPORT OPERATIONS & CUSTOMER SERVICE
INTERGLOBE AVIATION LTD INDIGO
Chennai
01.2016 - 12.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Bachelor of Technology computer science engineering -
SATHYABAMA UNIVERSITY
04.2015
Skills
- Amadeus
- Navitaire
- Skyspeed
- Ms Office
- Microsoft Word
- Team Management
- CSS, HTML,SQL
Languages
English, Tamil,hindi
Declaration
I hereby declare that all the information mentioned above is true to the best of my knowledge. I will make it my earnest endeavor to discharge competently and carefully the duties you may be pleased to entrust with me.
Certification
DOTNET AND SQL AT Softlogic System in Chennai.
Projects: Country based Database & Furniture website.
Accomplishments
Passenger appreciation award from MAA station and I always keeping the consistency in Passenger appreciations.
Documentation Incharge
Timeline
Concentrix
sr. customer representative
03.2024 - Current
Team Leader
Sharjah Aviation Service
12.2021 - 09.2022
AIRPORT OPERATIONS & CUSTOMER SERVICE
INTERGLOBE AVIATION LTD INDIGO
01.2016 - 12.2021
Bachelor of Technology computer science engineering -
SATHYABAMA UNIVERSITY
Similar Profiles
Alquavious CoxAlquavious Cox
AFNI at SR Customer Service RepresentativeAFNI at SR Customer Service Representative
ZUBAIR RAZAZUBAIR RAZA
Senior Medical Sales Representative at Sr. Sales Representative, 2021 - PresentSenior Medical Sales Representative at Sr. Sales Representative, 2021 - Present
MAYA SUCI NINGSIHMAYA SUCI NINGSIH
Customer Representative at Customer RepresentativeCustomer Representative at Customer Representative