GNEI NISHARA ALIBAH
Doha,Qatar
Summary
Accomplished HR professional with extensive expertise in HR support and Oracle Human Resource Management System (HRMS). Demonstrates exceptional skills in written and verbal communication, employee records administration, and CRM. Proficient in database management, organisational skills, and maintaining confidentiality. Adept at working in cross-cultural environments with multilingual capabilities. Skilled in employee engagement analysis, MS Office Suite mastery, and HR software proficiency. Strong understanding of legal compliance, HRIS knowledge, performance metrics evaluation, and statistical software use for big data handling. Committed to ethical practice and HR compliance understanding while excelling in Excel mastery and statistical analysis. Experienced in report-writing, project management tools, process improvement, customer service, and taking initiative. Career goal: to leverage expertise to drive strategic HR initiatives that enhance organisational performance.
Offering strong analytical skills and knack for interpreting data to inform strategic HR decisions. Knowledgeable about data visualization tools and HR metrics, with keen interest in fostering positive workplace environments. Ready to use and develop skills in data analysis, reporting, and HR metrics in HR Data Analyst role.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
Work history
Human resources supervisor
Qatar Airways
Doha, Qatar
02.2024 - Current
- Led workforce planning to align with business strategy.
- Ensured legal compliance throughout human resource management processes.
- Implemented training programmes, enhancing staff competency levels.
- Evaluated company performance reports to identify personnel inefficiencies.
- Analysed team performance and productivity data to identify vocational training requirements.
- Collaborated with IT department to resolve technical issues related to HR applications, ensured minimal downtime during upgrades or outages.
- Participated in enterprise-wide digital transformation projects, contributed significantly towards change management efforts.
- Upgraded the existing HRIS system to improve functionality and user experience.
- Developed new databases for efficient storage and retrieval of personnel records.
- Maintained high-quality data standards by enforcing strict adherence to policies and procedures in handling sensitive personnel information.
- Enhanced decision-making with insightful HR analytics reports.
- Ensured accurate and timely monthly reporting to management team.
- Fostered a culture of data-driven decision making within the organisation by promoting the use of HR analytics tools.
- Analysed large datasets, identified valuable insights in workforce trends.
- Trained junior analysts on best practices in HR data management and analysis.
- Developed customised HR dashboards for effective monitoring of key performance indicators.
- Conducted comprehensive HR data analysis to identify trends.
- Improved data integrity by conducting regular HR data audits.
- Implemented a new employee survey tool that increased response rates.
- Developed HR reports and dashboards for management.
- Analysed data to identify trends and patterns in HR metrics.
- Assisted in workforce planning by analysing staffing needs and trends.
- Coordinated employee surveys and analysed feedback for HR strategy improvements.
- Supported HR projects by providing data-driven insights and recommendations.
- Communicated with staff at all organisational levels to assess current systems.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
- Conducted studies focused on analysing current strategies and evaluating feasibility and potential results of proposals.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.
Human Resources Administrator
Qatar Airways
Doha
12.2016 - 07.2025
- Demonstrating experience in providing comprehensive support to HR Employee Services.
- Perform advanced, diversified, and confidential administrative and secretarial support.
- Handling a wide variety of situations and tasks involving the clerical and administrative functions of the office.
- Referring routine matters to appropriate person for action and follow up to ensure completion.
- Processing all types of HR letters for Qatar Airways and subsidiary staff up on verifying requests placed by individuals on GEMS system daily.
- Coordinating with on-boarding department in preparation of new joiner account opening bank letters.
- Updating new joiner bank account details using Oracle (HRMS) application.
- Updating staff bank salary bank account changes from one bank to another.
- Maintaining a confidential filing system, categorize and maintain manuals, sensitive correspondence, and other source material.
- Respond to complaints and requests for information and assistance, interpret and explain procedures and policies pertaining to internal enquiries of staff.
- Coordinate with IT and external vendors for all the IT related issues in the department.
- Coordinating with Facilities for all the logistical requirements like requesting furniture, repair or any other FMS issues.
- Contribute to the development and implementation of HR policies and procedures.
- Assist in organizing employee training and development programs.
- Collaborate with HR team members to ensure compliance with company policies and labor laws.
- Participate in HR projects to enhance department efficiency and employee satisfaction.
Executive Assistant
Salam Studio & Stores
Doha
03.2012 - 09.2015
- Assist the regional manager in the process of ordering shipments, clearing products, sending them to the warehouse, and distributing to retailers. Support the General Manager with daily activities to ensure smooth operations.
- Maintain accurate product inventory and update stock levels regularly.
- Assist in product merchandising to enhance product visibility and sales.
- Place orders as needed, ensuring adequate stock levels are maintained.
- Process accounts payable and receivable efficiently and accurately.
- Enter orders into the company's computer system to manage sales transactions.
- Engage customers and prospects through outbound calls, cold calls, and follow-ups to identify customer needs and qualify inquiries.
- Conduct research on potential new customers to expand the client base.
- Build and maintain strategic territory relationships with existing clients.
- Update and manage CRM and other databases to track customer interactions and sales leads.
- Train and assist new employees, ensuring they are well-equipped to perform their roles effectively.
Customer Service Executive
HSBC Data Processing Lanka LTD
09.2008 - 01.2012
- Worked as a Customer Care Executive in the Enquirers department back office for HSBC District Service Centre UK.
- Always provided splendid customer services to customers in a friendly and courteous manner.
- Demonstrated in-depth knowledge about banking products and services, responding to all inquiries accordingly.
- Improved customers' banking experience by ensuring prompt attention and resolution to challenges.
- Strictly complied with the bank's policies, procedures, code of conduct, and regulatory guidelines.
- Informed and suggested new banking products to customers.
- Provided information to customers on their account status and balances.
- Opened new bank accounts according to laid-down rules and guidelines.
- Suggested effective ways to promote the bank's products and services and increase customer satisfaction.
- Assisted other staff members in different bank departments through healthy interactions.
- Participated in marketing and awareness campaigns to expand the customer base.
- Established and promoted a cordial relationship with customers, ensuring maximum satisfaction.
- Ensured proper protection of customers' confidential information for official purposes.
- Performed financial-related and marketing transactions.
- Directed complex customer complaints and challenges to the appropriate channels for effective resolution.
- Actively updated skills through professional training and courses as instructed by management.
Education
Master of Arts - Human Resources Management
University of Northampton
09.2021 - 11.2022
Pearson Assured Executive Diploma - Human Resources Management
Human Resources Management Institute
02.2021 - 02.2022
Pearson Assured Managerial Diploma - Human Resources Management
Human Resources Management Institute
05.2020 - 01.2021
GCE Ordinary Level & GCE Advanced Level - Business Studies
St. Sebastian's Convent
Sri Lanka 01.1991 - 09.2008
Skills
- HR support
- Oracle Human Resource Management system (HRMS)
- Written & Verbal communication
- Employee records administration
- CRM
- Database management
- Organizational skills
- Concentration skills
- Confidentiality
- Self-discipline
- Cross-cultural environment
- Multilingual
- Employee engagement analysis
- MS office suite mastery
- HR software proficiency
- Proficiency in SQL
- Legal compliance understanding
- HRIS knowledge
- Performance metrics evaluation
- Statistical software use
- Big data handling
- Influence and persuasion
- Ethical practice
- HR compliance understanding
- Statistical analysis
- Report-writing
- Project management tools
- Excel proficiency
- Initiative taking
- Customer Service
- Process Improvement
- Microsoft Office Suite
Personal Information
Title: Human Resources Administrator
Languages
English
Fluent
Timeline
Human resources supervisor
Qatar Airways
02.2024 - Current
Master of Arts - Human Resources Management
University of Northampton
09.2021 - 11.2022
Pearson Assured Executive Diploma - Human Resources Management
Human Resources Management Institute
02.2021 - 02.2022
Pearson Assured Managerial Diploma - Human Resources Management
Human Resources Management Institute
05.2020 - 01.2021
Human Resources Administrator
Qatar Airways
12.2016 - 07.2025
Executive Assistant
Salam Studio & Stores
03.2012 - 09.2015
Customer Service Executive
HSBC Data Processing Lanka LTD
09.2008 - 01.2012
GCE Ordinary Level & GCE Advanced Level - Business Studies
St. Sebastian's Convent
01.1991 - 09.2008