G. NITYA KRUPA SAGAR

• Handling Hardware related issues for NGN Switch
• Handling POI related issues by coordinating with other operators
• Monitoring the Subscribers Performance Report and traffic
• Handling the PRI and SIP customer complaints.
• Daily Health checkups of NGN Nodes.
• Handling NGN Server issues.
• Handling customer complaints in UT IMS (IP Multimedia Subsystem).
• Maintenance activities for NGN nodes.
• Weekly & Monthly Backup for all NGN terminals.

• Team lead for South - PRI region customer complaints handling team
• Handling Escalation cases for Top Enterprise Customers in PAN INDIA
• Handling PAN INDIA NGN Switch alarm monitoring team (hardware & POI related alarms)
• Monitoring the Customer’s link Performance Report and traffic
• Solved and provided a wide range of customer services and satisfied them from the root level
• Analyzing Customer complaints and generating reports on a monthly basis
• Developed database tool for Customer Complaints of PRI Products
• Having weekly review on the performance of Team members.
• Weekly call with all stake holders on minimising the customer complaints.
• Provide guidance, mentoring and assistance to lower-level team members in the completion of their duties
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference

• Handling PAN INDIA Leased lines Enterprise customer complaints by trouble shooting end to end (Coordination with Field team) & resolving the complaints with in SLA (Service Level Agreement).
• To solve and provide a wide range of customer services and to satisfy them from the root level
• Analyzing Customer complaints and generating reports on a monthly basis

• One of the major ventures of the All, Tata Group of Companies and a leading basic telecom service provider in India
• Services include Fixed Wireless and Wireline and GSM Services across PAN in the Brand Name of DOCOMO.
• Handled proactive and reactive complaints for NPLC links
• Monitoring PAN INDIA DXC links, Alarms in NMS and Alert navigator
• To solve and provide a wide range of customer services and to satisfy them from the root level
• Analyzing Customer complaints and generating reports on a monthly basis
• Handled UNINOR (operator)customer complaints all over India.
• Developed database tool for Customer Complaints of NPLC(National Private leased Circuits)
• Performed the 5 WHY Analysis & reduced the repeated customer complaints for DLC & NPLC.
• Alarm monitoring in SDH transmission media.
• The circuits (E1, Ethernet, DS3, STM link) Re-routing of traffic in case of fiber outages
• Coordination with other customers for circuit delivery during handover and outage time.
• Down time optimization and achievement of Organizational goals

● Developed Tape Library database application (Using SQL Backend & J2EE platform) for Doordharshan Kendra HYD.