Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

G. NITYA KRUPA SAGAR

Network Operations Engineer
MEDCHAL DISRICT

Summary

To do my best and achieve a remarkable position and looking forward for Suitable Opportunity to have more growth and prospective career. As a natural continuum of charting my career path.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Operations Team

Tata Communications Transformation Services Limited
Hyderabad
07.2020 - 07.2020
  • Handling Hardware related issues for NGN Switch
  • Handling POI related issues by coordinating with other operators
  • Monitoring the Subscribers Performance Report and traffic
  • Handling the PRI and SIP customer complaints.
  • Daily Health checkups of NGN Nodes.
  • Handling NGN Server issues.
  • Handling customer complaints in UT IMS (IP Multimedia Subsystem).
  • Maintenance activities for NGN nodes.
  • Weekly & Monthly Backup for all NGN terminals.

Assistant Manager (Team Lead

Tata Communications Transformation Services Limited
03.2016 - 05.2019
  • Team lead for South - PRI region customer complaints handling team
  • Handling Escalation cases for Top Enterprise Customers in PAN INDIA
  • Handling PAN INDIA NGN Switch alarm monitoring team (hardware & POI related alarms)
  • Monitoring the Customer’s link Performance Report and traffic
  • Solved and provided a wide range of customer services and satisfied them from the root level
  • Analyzing Customer complaints and generating reports on a monthly basis
  • Developed database tool for Customer Complaints of PRI Products
  • Having weekly review on the performance of Team members.
  • Weekly call with all stake holders on minimising the customer complaints.
  • Provide guidance, mentoring and assistance to lower-level team members in the completion of their duties
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference

CSO-SOC Engineer

Tata Teleservices Limited
Hyderabad
10.2014 - 03.2016
  • Handling PAN INDIA Leased lines Enterprise customer complaints by trouble shooting end to end (Coordination with Field team) & resolving the complaints with in SLA (Service Level Agreement).
  • To solve and provide a wide range of customer services and to satisfy them from the root level
  • Analyzing Customer complaints and generating reports on a monthly basis

NOC Engineer

Tata Teleservices Ltd
11.2009 - 03.2016
  • One of the major ventures of the All, Tata Group of Companies and a leading basic telecom service provider in India
  • Services include Fixed Wireless and Wireline and GSM Services across PAN in the Brand Name of DOCOMO.
  • Handled proactive and reactive complaints for NPLC links
  • Monitoring PAN INDIA DXC links, Alarms in NMS and Alert navigator
  • To solve and provide a wide range of customer services and to satisfy them from the root level
  • Analyzing Customer complaints and generating reports on a monthly basis
  • Handled UNINOR (operator)customer complaints all over India.
  • Developed database tool for Customer Complaints of NPLC(National Private leased Circuits)
  • Performed the 5 WHY Analysis & reduced the repeated customer complaints for DLC & NPLC.
  • Alarm monitoring in SDH transmission media.
  • The circuits (E1, Ethernet, DS3, STM link) Re-routing of traffic in case of fiber outages
  • Coordination with other customers for circuit delivery during handover and outage time.
  • Down time optimization and achievement of Organizational goals

Application Developer

TV Studio , Doordarshan
12.2008 - 03.2009

● Developed Tape Library database application (Using SQL Backend & J2EE platform) for Doordharshan Kendra HYD.

Education

MCA -

Osmania University
05.2004 - 07.2007

Bachelor of Science - Electronics

Osmania University
05.2001 - 05.2004

Intermediate -

Narayana JUNIOR College (Board of Intermediate AP
06.1999 - 06.2001

Skills

MS Office & CRM ToolKey Auditor Skills: Analytical and Organizational Skills, Customer orientedStrong leadership skills, Able to lead independently with technical lead experience & Excellent problem solving skills

Accomplishments

  • Bravo award for KPI Improvement.

Personal Information

  • Father Name : Mr.G.Nitya Pujaiah
  • Address : Plot NO: 41, SBR Colony, Boduppal, Hyderabad– 500092
  • DOB : 30 Jan 1984
  • Nationality : Indian
  • Marital status : Married
  • Languages known : Hindi, English & Telugu

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. Place: Hyderabad Signature (G.Nitya Krupa Sagar)

Timeline

Operations Team

Tata Communications Transformation Services Limited
07.2020 - 07.2020

Assistant Manager (Team Lead

Tata Communications Transformation Services Limited
03.2016 - 05.2019

CSO-SOC Engineer

Tata Teleservices Limited
10.2014 - 03.2016

NOC Engineer

Tata Teleservices Ltd
11.2009 - 03.2016

Application Developer

TV Studio , Doordarshan
12.2008 - 03.2009

MCA -

Osmania University
05.2004 - 07.2007

Bachelor of Science - Electronics

Osmania University
05.2001 - 05.2004

Intermediate -

Narayana JUNIOR College (Board of Intermediate AP
06.1999 - 06.2001
G. NITYA KRUPA SAGARNetwork Operations Engineer