Goalapally Geoffery Carter
Himayathnagar,India
Summary
To secure employment with a reputed company where I can utilize my skills (job and business) background to the maximum. Dependable professional with knack for resolving customer queries and fostering positive client relations. Leverages communication and problem-solving skills to address customer needs and enhance satisfaction. Committed to building strong customer loyalty and driving service excellence.
Overview
20
20
years of professional experience
Work history
KPMG
HSBC
Hyderabad, India
2024.07 - Current
- Maintained up-to-date client records in database systems.
- Improved company processes by analysing customer feedback and service trends.
- Exceeded targets by delivering comprehensive and consistent service.
- Actioned customer feedback to enhance contact centre service provisions.
- Explained benefits and advantages of different product and service offerings to customers.
Customer Service Executive
HSBC Data Processing Centre
Hyderabad
01.2005 - Current
- Operator, Checker and Trainer for KYC(UK) Process
Education
Hotel Management -
Skills
- Product expertise
- Customer Service
- Account management
- Complaint resolution
- Customer retention tactics
- Executive support
- Customer transactions
- Team collaboration
- Policy compliance
Languages
English
Hindi
Telugu
Tamil
Custom
- Travelling
- Cooking
- Event Organising
Personal Information
- Father's Name: G. Kameshwar Rao
- Mother's Name: G. Stella Rao
- Dependents: Two
- Blood Group: B+
- Date of birth: 08/07/79
- Marital status: Married
Timeline
KPMG - HSBC
2024.07 - Current
Customer Service Executive - HSBC Data Processing Centre
01.2005 - Current
Little Flower High School - Hotel Management,
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