Open To Work
GOALLA VISHNU KUMAR
Kalyandurg
Summary
Experienced professional with 8 years in claims processing and team leadership, focusing on negotiation and risk assessment. Expertise in loss investigation and documentation, fostering continuous communication with internal customers to drive service improvements. Adept at analyzing claims and working with vendors to ensure policy adherence. Strong problem-solving and organizational skills contribute to operational efficiency.
Overview
9
9
years of professional experience
Work History
CSM
ICICI Lomb, GIC Ltd
09.2022 - Current
- Ability to inspect the vehicle and fare in loss assessment.
- Investigating the vehicle damages and cause of loss.
- Carrying out analysis of the damages as per the cause of loss given & approving the essential repairs while accordingly communicating the same to the insured.
- Having negotiation skills to deal with the customers and work shop people.
- Shown variations in assessment by differentiate Dealer point /preferred garage / local garage.
- Overall, leveraging spare parts prices and dealer manuals for the latest model vehicles can streamline operations, improve customer service, and drive cost efficiencies in the automotive industry's back-end processes.
- Following all the survey norms while in the field.
- Updating the sufficient reserve for the claim loss and intimating the next level manager.
- Handled minor & major losses as well as salvage loss & total loss cases.
- Monitoring end-to-end process until the request is completed.
Service Consultant
Car kia
01.2020 - 09.2022
- Interact with customers to know the nature of their automotive problems.
- Handle telephone and personal inquiries from customers.
- Test drive vehicles with customers to understand the problems in vehicles.
- Prepare a list of problems, the estimates and the time taken to complete the repairs.
- Secure agreement from customers while taking over their vehicles for repairs.
- Advise customers on taking care of their vehicles totally trouble-free at maintenance costs.
- Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.
- In case of additional repairs inform the customers promptly.
- Deliver repaired vehicles to customers on time. Adhere to company safety standards, policies and procedures.
Service Consultant
Dhanalakshmi Automotives
09.2017 - 12.2019
Education
Intermediate - undefined
Narayana Jr College
HyderabadB-Tech - Mechanical Engineering
Intell Engineering College
01-2016
SSC - undefined
Ravindra Bharathi School
Anantapur01-2010
Languages
English
Hindi
Telugu
Declaration
I hereby declare that the information given above is true and correct to the best of my knowledge.
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
₹45000/yr - ₹200000/yrTimeline
CSM
ICICI Lomb, GIC Ltd
09.2022 - Current
Service Consultant
Car kia
01.2020 - 09.2022
Service Consultant
Dhanalakshmi Automotives
09.2017 - 12.2019
SSC - undefined
Ravindra Bharathi School
B-Tech - Mechanical Engineering
Intell Engineering College
Intermediate - undefined
Narayana Jr College