Godfrey W
Chennai
Summary
- Motivated Team Lead possessing Technologically strong abilities in banking functionalities, holding 10+ years of experience with managerial roles.
- Specialist in Credit/Debit/Prepaid cards domain, applications like Vision plus, Falcon (Fraud monitoring system), Power Card, Online and Mobile testing with roles of Business analyst, Development, Testing roles.
- Good exposure in SDLC, STLC, preparing Test Cases, Defect Tracking, handling client calls, Defect calls and Team management with active participation in Scrum meetings & review.
- Thoroughly involved in different types of testing like Regression, Functional, Sanity Testing under environment of SIT, UAT and PROD
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Accenture for client RBL
Chennai
12.2021 - Current
- Monitored team performance against targets and took corrective action as needed.
- Conducted frequent individual coaching sessions to foster personal growth.
- Evaluated team members' performances through appraisals to give feedback and pinpoint areas needing enhancement.
- Involved in Managerial roles in developing plans for future projects, initiatives and objectives.
- Diligently conducted reference checks for prospective candidates to verify qualifications and suitability for hire.
- Managed a team of 30 employees, fostering optimal productivity and delivering exceptional service.
- Tracking CRs in pipelines through OneQ application, handling major releases of Fiserv and compliance, creation of traceability matrix, SME support to applications as VisionPlus, Falcon, ESB, APIs. etc.
Senior Test Engineer
FISERV for Client WESTPAC
Chennai
08.2020 - 12.2021
- Analyzed requirements documents for comprehensive testing coverage.
- Played a pivotal role in resolving complex problems alongside developers.
- Executed comprehensive tests on software applications encompassing functional, system, integration, regression, load and performance testing.
- Kept abreast of industry trends in QA processes and best practices, Investigated bugs, reproduced defects.
- Utilized Agile and Scrum methodologies to achieve project milestones and meet tight deadlines.
- Experienced in utilizing TSO, CICS, File patching, and JIRA for Westpac Australia and New Zealand.
Senior Analyst
Verinite technologies for Client YES Bank
Ambattur, Chennai
11.2017 - 08.2020
- Provided technical support for the maintenance and enhancement of various reports, dashboards, and tools.
- Tested end to end Falcon applications of Case Manager and Expert during migration from Frankfurt to First Vision India
- Skilled at working with Falcon Expert to analyze Rule requirements and developing strategies for UDV migration, while also assisting with Authorization through Simulator
- Handled migration run plan with First Data (Fiserv) for various tasks including mass upload on Case Manager AIS/CIS/PIS, UDV migration, and rule codes.
- Worked extensively with Vision plus on various modules including Interest calculation, CMS, FAS, ITS, TRAMS alerts tracking systems, Statement files split up, Cashback queries, Commercial Cards and Loyalty modules, CDF3.
- Increased efficiency in monitoring production issues by accurately tracking BAU activities, resulting in round-the-clock team support.
Test Engineer
THINKSOFT for client AMEX Bahrain
Chennai
01.2015 - 11.2017
- Evaluated and enhanced testing procedures for Online Application OCAC and Online Portal.
- Served as a key contributor to UAT testing for Powercard application, ensuring end-to-end processing efficiency.
- Provided support for authorization, transactions, and batch processing.
- Participated in bug triage meetings alongside developers and project managers.
Service Consultant
Sutherland global services for client Amazon
06.2014 - 01.2015
- Managed client queries as part of Amazon customer support operations, contributing to increased efficiency.
- Managed voice process and non-voice process, demonstrating effective team leadership in solving complex cases.
- Handled L1 and L2 support expertly
Education
Master of Business Administration - Banking and Finance
Alagappa
University
08.2023
Bachelor of Engineering - Electrical & Electronics Engineering
Jeppiaar
Engineering College
CHENNAI04.2014
Skills
- Regulatory Compliance
- Trend tracking
- Production Monitoring
- Quality Control
- Fraudulent transaction Controlling
- Trained in Manual Testing, Cards lifecycle, Transaction lifecycle
Certification
- PMP (Project Management Program) certified on 2024, valid until 2027.
- Manual Testing, Java Certification on Automation course and certified- Selenium in FIIT Institute, Aavadi
- Completed Udemy Commercial Cards and Fraud management certification.
- Completed ISTQB certification with STC technologies, Adyar.
Accomplishments
- Received rewards and appreciation on representing Accenture and conducted workshop in Delhi on 2023 with client to enhance the existing system setup which increased efficiency of additional 60% for the client and created a futuristic pipeline for projects.
- Appreciation received for building a strong L2 support team internally and to create backup resources across applications.
- Received team Award from Fraud Monitoring Team for effective BAU support during FRM team meet in Yes Bank.
- Handled Falcon and Vision Plus application during Migration and completed successfully for Go-Live with Defect free release and received appreciation from Client on successful completion and extended support
- Also, certified panel interviewer for hiring resources across Vision plus and Falcon.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Affiliations
- Choir organizer in leading my Church music department.
- Convenor of my youth team and an nominated committee member in church administration.
- Traveler and an explorer.
Timeline
Team Lead
Accenture for client RBL
12.2021 - Current
Senior Test Engineer
FISERV for Client WESTPAC
08.2020 - 12.2021
Senior Analyst
Verinite technologies for Client YES Bank
11.2017 - 08.2020
Test Engineer
THINKSOFT for client AMEX Bahrain
01.2015 - 11.2017
Service Consultant
Sutherland global services for client Amazon
06.2014 - 01.2015
Master of Business Administration - Banking and Finance
Alagappa
University
Bachelor of Engineering - Electrical & Electronics Engineering
Jeppiaar
Engineering College
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