Godfrey Wilson

• Engaged in the launch of the Equitas Credit Card, which has been successfully introduced for staff, with plans for a market launch underway
• Collaborating with the FTE team and vendors to facilitate UAT support
• Delivering business solutions for requirement related to Business on Equitas product
• Coordinating with Fiserv regarding Change Requests (CRs), project discussions, and defect tracking
• Managing fraud risk by developing fraud rules, conducting fraud analytics, and implementing fraud controls
• Collaborating with the Operations, Risk Management, Compliance, Finance, and Information Security teams
• Fraud Risk Management, specializing in FICO Falcon Fraud Manager (Case Manager, Expert, Scoring Server, UDV/UDP rule deployment, fraud analytics)

• Company Overview – Client: RBL Bank
• Led a 30-member team, driving productivity, service excellence, and timely delivery of key initiatives.
• Monitored performance vs. targets, implementing corrective actions and conducting individual coaching sessions to enable personal and professional growth.
• Conducted performance appraisals, providing constructive feedback and identifying areas for improvement.
• Played a managerial role in shaping project roadmaps, defining initiatives, and setting strategic objectives.
• Executed reference checks for potential hires, ensuring cultural and professional fit.
• Oversaw Change Requests (CRs) using the OneQ application, managed major Fiserv releases and scheme compliance, and developed traceability matrices for project accountability.
• Served as SME for critical applications such as VisionPlus, Falcon, Clari5, ESB, and APIs, ensuring stability, compliance, and seamless integration.

• Company Overview: for Client WESTPAC
• Executed comprehensive tests on software applications encompassing functional, system, integration, regression, load and performance testing
• Kept abreast of industry trends in QA processes and best practices, Investigated bugs, reproduced defects
• Utilized Agile and Scrum methodologies to achieve project milestones and meet tight deadlines
• Experienced in utilizing TSO, CICS, File patching, and JIRA for Westpac Australia and New Zealand

• Company Overview – Client: YES Bank

• Delivered technical support for maintaining and enhancing reports, dashboards, and enterprise tools.

• Strong expertise in UNIX/RHEL platforms, including model upgrades, hotfix deployment, BAU activities, and production support for Falcon.

• Proficient in Vision Plus, APIs, VISA/MasterCard simulators, and ensuring regulatory compliance.

• Demonstrated success in fraud prevention, system integration, stakeholder collaboration, and Agile delivery.

• Conducted end-to-end testing of Falcon Case Manager and Expert applications during migration from Frankfurt to First Vision India.

• Experienced in Falcon Expert rule analysis, UDV migration strategies, authorization testing via simulators, and AIS/CIS/PIS mass uploads.

• Hands-on experience with Vision Plus modules: Interest Calculation, CMS, FAS, ITS, TRAMS Alerts, Statement Splits, Cashback Queries, Commercial Cards, Loyalty, and CDF3.

• Enhanced monitoring efficiency by streamlining BAU issue tracking, enabling 24x7 production support

• Company Overview: for client AMEX Bahrain
• Evaluated and enhanced testing procedures for Online Application OCAC and Online Portal
• Served as a key contributor to UAT testing for HPS Power card application, ensuring end-to-end processing efficiency
• Provided support for authorization, transactions, and batch processing
• Participated in bug triage meetings alongside developers and project managers

• Company Overview: for client Amazon
• Managed client queries as part of Amazon customer support operations, contributing to increased efficiency
• Managed voice process and non-voice process, demonstrating effective team leadership in solving complex cases
• Handled L1 and L2 support expertly