GODHAN SINGH
DELHI
Summary
Highly adept Collection Executive with notable experience in debt collection and customer service. Strengths include negotiation, conflict resolution, and maintaining professionalism in high-stress situations. Effectively reduced delinquency rates and improved overall profitability for previous employers. Committed to ethical standards and compliance with all regulatory requirements in collections practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tele Collection Executive
Revfin Services Private Limited
New Delhi
05.2024 - Current
- Responsible for the Collections of EV Vehicles.
- Handling the database of collections. Responsible to enhance the digital collections.
- Researched and identified delinquent accounts for collection efforts.
Credit Counsellor
Creditas Solutions Pvt Ltd
Gurugram
10.2023 - 05.2024
- Provided detailed credit counseling to clients, assessing their financial situation and providing advice on how to manage debt.
- Knowledge of payment collection with customer on call.
Collection Executive
Achievers
Gurugram
11.2022 - 10.2023
- Negotiated payment arrangements with customers in order to settle past due accounts.
- Maintained customer records and updated account information in the collections database.
Customer Service Associate
Teleperformance
Gurugram
03.2021 - 10.2022
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
Education
Bachelor of Arts -
University of Delhi
New Delhi07-2024
12 Th Pass -
GIC Bhanoli Almora
Uttarakhand 05-2018
Skills
- Patience and Persistence
- Client Confidentiality
- Risk Management
- Investigative research
- Problem-Solving
- Database Maintenance
- Preparing other report of daily collection
Languages
Hindi
First Language
English
Proficient (C2)
C2
Certification
- Certificate of Appreciation Best new comer.
- Certificate of Appreciation Best Performer.
- Certificate of Appreciation Best Performer.
- Certificate of Appreciation All Rounder Performer.
Timeline
Tele Collection Executive
Revfin Services Private Limited
05.2024 - Current
Credit Counsellor
Creditas Solutions Pvt Ltd
10.2023 - 05.2024
Collection Executive
Achievers
11.2022 - 10.2023
Customer Service Associate
Teleperformance
03.2021 - 10.2022
Bachelor of Arts -
University of Delhi
12 Th Pass -
GIC Bhanoli Almora
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