Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
CustomerServiceRepresentative
Godson Samuel

Godson Samuel

Senior Process Associate ( Team Lead )
Chennai

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Senior Process Associate (Team Lead)

TATA Consultancy Service
Chennai
10.2022 - Current
  • Directed and supervised team of 19 engaged in Card Ops Operation
  • Motivating the team and solving problems
  • Guiding the team to complete their tasks
  • Managing the schedule and delegating tasks to team members
  • Organizing training and boot camps to maximize the potential of team members
  • Regulating quarterly reviews of team members to ensure efficiency
  • Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
  • Build, develop and retain a team of talented
  • Remove barriers and lead issue resolution as required for Operation teams to deliver high quality connected services
  • Review and validate deliverables of Operation team
  • Monitored pipelines to track and log status.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Delivered services to customer locations within specific timeframes.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Process Analyst

Solugenix India Private Limited
Hyderabad
01.2022 - 09.2022
  • Mortgage Underwriting (US Mortgage)
  • Verified integrity of applicants' information to minimize fraud
  • Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA
  • Trained junior team members in underwriting procedures and loan quality grading standards
  • Monitored pipelines to track and log status of loans
  • Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts
  • Protected confidentiality and data integrity in work-related tasks as depicted in company regulations and protocols
  • Increased efficiency and team performance by implementing actionable process improvements
  • Produced documentation outlining process improvement solutions
  • Gathered documentation and created reports on all assessed information, which were provided to Team lead.

Service Delivery New Associate

Accenture Services Pvt Ltd
Chennai
06.2019 - 12.2021
  • Trained Underwriting of US Residential Mortgage
  • Verifying 4C’s (Credit, Capital, Capacity, Collateral) as per Client Guideline
  • Analysis & Validate loan information and entering data in client application.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked effectively in fast-paced environments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

BACHELOR OF COMPUTER APPLICTION -

SRM Institute of Science and Technology
01.2016 - 04.2019

Master of Business Administration - HRM

Loyola College (Pondicherry University)
01.2019 - 04.2021

Skills

Human Capital Managementundefined

Accomplishments

  • Supervised team of 19 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved 100% result by introducing EUC for production tasks.
  • Resolved product issue through consumer testing.
  • Documented and resolved the Error which led to Mass Error.

Certification

Six Sigma

Interests

Team Mangement

Administration

Timeline

Six Sigma

06-2023

Senior Process Associate (Team Lead)

TATA Consultancy Service
10.2022 - Current

Process Analyst

Solugenix India Private Limited
01.2022 - 09.2022

Service Delivery New Associate

Accenture Services Pvt Ltd
06.2019 - 12.2021

Master of Business Administration - HRM

Loyola College (Pondicherry University)
01.2019 - 04.2021

BACHELOR OF COMPUTER APPLICTION -

SRM Institute of Science and Technology
01.2016 - 04.2019

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Godson SamuelSenior Process Associate ( Team Lead )