Team Mangement
Godson Samuel
Senior Process Associate ( Team Lead )
Chennai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Senior Process Associate (Team Lead)
TATA Consultancy Service
Chennai
10.2022 - Current
- Directed and supervised team of 19 engaged in Card Ops Operation
- Motivating the team and solving problems
- Guiding the team to complete their tasks
- Managing the schedule and delegating tasks to team members
- Organizing training and boot camps to maximize the potential of team members
- Regulating quarterly reviews of team members to ensure efficiency
- Strategizing plans to achieve team goals in a timely manner within the stipulated time frame
- Build, develop and retain a team of talented
- Remove barriers and lead issue resolution as required for Operation teams to deliver high quality connected services
- Review and validate deliverables of Operation team
- Monitored pipelines to track and log status.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Process Analyst
Solugenix India Private Limited
Hyderabad
01.2022 - 09.2022
- Mortgage Underwriting (US Mortgage)
- Verified integrity of applicants' information to minimize fraud
- Maintained mortgage program compliance with federal agencies such as VA, HUD and FNMA
- Trained junior team members in underwriting procedures and loan quality grading standards
- Monitored pipelines to track and log status of loans
- Pinpointed cost-effective process improvements through simulation of potential process alterations, discovering optimal enhancements without interrupting live production efforts
- Protected confidentiality and data integrity in work-related tasks as depicted in company regulations and protocols
- Increased efficiency and team performance by implementing actionable process improvements
- Produced documentation outlining process improvement solutions
- Gathered documentation and created reports on all assessed information, which were provided to Team lead.
Service Delivery New Associate
Accenture Services Pvt Ltd
Chennai
06.2019 - 12.2021
- Trained Underwriting of US Residential Mortgage
- Verifying 4C’s (Credit, Capital, Capacity, Collateral) as per Client Guideline
- Analysis & Validate loan information and entering data in client application.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
BACHELOR OF COMPUTER APPLICTION -
SRM Institute of Science and Technology
01.2016 - 04.2019
Master of Business Administration - HRM
Loyola College (Pondicherry University)
01.2019 - 04.2021
Skills
Human Capital ManagementHuman Resource ManagementCompensation ManagementMicrosoft Excel, PowerPoint
Quality control
Knowledgeable in Excel
Client Service
Daily workflow improvement
Six Sigma
Accomplishments
- Supervised team of 19 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% result by introducing EUC for production tasks.
- Resolved product issue through consumer testing.
- Documented and resolved the Error which led to Mass Error.
Certification
Six Sigma
Interests
Administration
Timeline
Six Sigma
06-2023
Senior Process Associate (Team Lead)
TATA Consultancy Service
10.2022 - Current
Process Analyst
Solugenix India Private Limited
01.2022 - 09.2022
Service Delivery New Associate
Accenture Services Pvt Ltd
06.2019 - 12.2021
Master of Business Administration - HRM
Loyola College (Pondicherry University)
01.2019 - 04.2021
BACHELOR OF COMPUTER APPLICTION -
SRM Institute of Science and Technology
01.2016 - 04.2019