Summary
Overview
Work History
Education
Affiliations
Accomplishments
Software
Timeline
Generic

Raj Krishnan Nair

Front Office
Alleppey

Summary

Experienced Hotel Front Desk Administrator dedicated to delivering first class service to all hotel guests. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations. Adept in providing guests with optimal customer service, while maintaining a friendly and helpful attitude. Knowledgeable about many cities and their offerings.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Duty Manager

Park Hyatt
10.2023 - Current
  • Care as a leading core value of guest experience delivery, because at Hyatt we care for people, so they can be their best.
  • Compassionate and emphatic with guests, ensuring their concerns are handled swiftly.
  • Oversee front office operations and provide guidance, training, and resources to staff to ensure efficient and effective service.
  • Skilled and experienced with a proven track record of success and a strong ability to motivate and lead teams confidently handling any challenge.
  • Expert at investigating auditing discrepancies and overseeing Night Audits of the Hotel as the Night Manager.
  • Cultured Guest Experience hotelier, handling queries effectively and defusing complaints prior to resulting in a crisis.
  • Passionate ambassador of the Hyatt brand and its values.

Team Leader - Front Office

Park Hyatt
01.2022 - 09.2023
  • A hotelier who is empathetic to guests, an employee who is determined to succeed, a leader who is considerate of my team, and a person who is passionate about my work.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.


Guest Services Officer

Park Hyatt
10.2018 - 12.2021
  • Acquired detailed knowledge and increased my expertise in front office cashiering and billing procedures.
  • Expert technical skills and communication, which makes me the ideal front office candidate.
  • A lifelong learner who is proactive, bold and resilient, turning every setback into an opportunity for growth.


Guest Services Officer

Park Hyatt
06.2017 - 09.2018
  • Provided all guests with a VIP experience by being meticulous and precise, because at Park Hyatt all guests are VIP.
  • Increased revenue by upselling hotel credit packages to guests to maximise their expenses in the hotel
  • Increased ARR[Average Room Rate] by upselling suites and F&B credit packages.
  • Maintained appropriate records for organizational and legal purposes in compliance with Hyatt standards.

Education

Bachelor of Science - Hotel Management and Catering Sciences

Munnar Catering College
Munnar
08.2014 - 05.2017

Affiliations

Premkumar Ranganathan
DOR - Park Hyatt Chennai
premkumar.ranganathan
@hyatt.com

Sascha Lenz
GM - Grand Hyatt Erawan Bangkok
sascha.lenz@hyatt.com

Aditya Bandwar
HM - Grand Hyatt Goa
aditya.bandwar@hyatt.com

Accomplishments

    HYSTAR of the Year Award 2022 - Park Hyatt Chennai

    Highest Enroller WOH 2020 - 21 - Park Hyatt Chennai

    Highest Enroller WOH 2018 - 19 - Park Hyatt Chennai

    Highest Promoters - HYSAT 2019 - Park Hyatt Chennai

Software

Opera PMS

MS Office

Hyatt Systems

Timeline

Duty Manager

Park Hyatt
10.2023 - Current

Team Leader - Front Office

Park Hyatt
01.2022 - 09.2023

Guest Services Officer

Park Hyatt
10.2018 - 12.2021

Guest Services Officer

Park Hyatt
06.2017 - 09.2018

Bachelor of Science - Hotel Management and Catering Sciences

Munnar Catering College
08.2014 - 05.2017

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