GODWIN SAM J
Chennai
Summary
Dynamic Product Expert at Full Creative with a proven track record in software testing and customer education. Adept at fostering cross-departmental collaboration and enhancing user experience. Skilled in debugging and problem-solving, I thrive in fast-paced environments, delivering impactful results while training teams and driving product knowledge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Expert
Full Creative
Chennai
05.2025 - Current
- Tested new software versions prior to release in order to identify bugs or other issues requiring resolution.
- Educated customers on product features and benefits to enhance user experience.
- Assisted in training new staff on product knowledge, customer service techniques, and cultural development.
- Facilitated cross-departmental communication to align on product updates and follow-ups.
- Resolved customer inquiries regarding the product's features, functionality, and compatibility.
- I had the chance to explore and participate in other domains as well.
Web Developer
SKILL DRAGON
Chennai
04.2024 - 05.2025
- Interned at a startup company
- Worked on web development tasks as part of a startup environment.
- Conducted code reviews to ensure quality and adherence to standards.
- Collaborated with other developers on coding projects.
- Edited social media videos and designed promotional materials, like posters, banners, and invites.
Graphic Designer and Video Editor
Freelancer
Chennai
01.2020 - 04.2025
- Designed engaging visual content for various freelance clients across multiple industries.
- Collaborated with clients to understand design requirements and project goals.
Education
Bachelor of COMPUTER APPLICATIONS - Department of Information Technology & BCA
Dwaraka Doss Goverdhan Doss Vaishnav College
Chennai05-2025
HSC -
SPARTAN GROUP OF SCHOOLS
Mogappair05-2022
SSLC -
SPARTAN GROUP OF SCHOOLS
Mogappair, Chennai05-2020
Skills
- Problem solving
- Strong interpersonal skills
- Critical thinking
- Knowledge across diverse fields
- Leadership
- Quick learning
- Multitasking
- Graphic designing
- Video editing
- Technical software
- Presentation
- Data processing and Database Management
- Various products knowledge
- Coding and debugging
- Software testing
- Web development
Accomplishments
- Chairman of the INFOCA Forum, 2024-25
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- AWS
- Ethical Hacking
- DevOps
- Adobe
- Cloud computing
Affiliations
- Completed Grade 2 in Trinity College London in both Keyboard and Drums with Distinction
- Won many awards in culturals and interdepartmental fests.
Timeline
Product Expert
Full Creative
05.2025 - Current
Web Developer
SKILL DRAGON
04.2024 - 05.2025
Graphic Designer and Video Editor
Freelancer
01.2020 - 04.2025
Bachelor of COMPUTER APPLICATIONS - Department of Information Technology & BCA
Dwaraka Doss Goverdhan Doss Vaishnav College
HSC -
SPARTAN GROUP OF SCHOOLS
SSLC -
SPARTAN GROUP OF SCHOOLS
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