Goharshah Shaik Hakim
Bengaluru
Summary
Dynamic Collections Agent with proven success at One Point One Solutions, adept at customer account analysis and payment negotiation. Leveraging empathy and problem-solving abilities, I consistently secure payment arrangements that benefit both parties, enhancing customer relationships and improving collection rates. Committed to maintaining accurate records and effective communication.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Collections Agent
One Point One Solutions
Bengalur
07.2024 - Current
- Customer Account Review: Analyze and review customer accounts that have overdue payments.
- Negotiation & Payment Arrangements: Work with customers to understand their circumstances and, where possible, negotiate payment plans that are feasible for both parties.
- Updating Records: Accurately log all communications, payment promises, and updates in the system.
- Outbound Calls: Make calls to customers to remind them of unpaid dues and persuade them to make payments.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
RMK Engineering College
Chennai 05.2017 - 09.2020
Skills
- Customer account analysis
- Payment negotiation
- Record updating
- Outbound communication
- Patience and resilience
- Empathy
- Problem-solving abilities
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Accomplishments
- Received the Quality Top Score Award twice for exceptional performance and commitment to excellence.
Timeline
Collections Agent
One Point One Solutions
07.2024 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
RMK Engineering College
05.2017 - 09.2020