Summary
Overview
Work History
Education
Skills
Software
Certification
Affiliations
Timeline
Generic
Gohila T I

Gohila T I

Project Officer ( Business Analysis-Intermediate)
Chennai

Summary

Dynamic and solution-oriented Business Analyst with proven expertise in Retail Banking Servicing. Brings over a decade of experience bridging the gap between business needs and technology, supported by a strong foundation in IT entrepreneurship and full-cycle project delivery.

Adept at requirement elicitation, gap analysis, stakeholder interviews, creating and managing user stories in JIRA, maintaining clear and testable acceptance criteria, and conducting backlog grooming sessions with business and tech teams. Regularly presents functional and solution walkthrough to Architecture Review Boards, ensuring alignment with enterprise standards. Closely collaborates with QA and business users to support UAT, clarify functional doubts, and ensure traceability of requirements through to final delivery.

Performed the role of Lead BA for all my projects.

Overview

21
21
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Project Officer (Business Analysis-Intermediate)

Citicorp Services India Pvt. Ltd.
11.2021 - Current

Key Projects - Preferred First Name, One View (Unified Desktop), EFD's Fraud Loss Booking (CAP)

  • Gathered and analyzed requirements to create detailed process flow diagrams
  • Developed comprehensive user stories and ensured meticulous grooming
  • Ensured timely delivery of project deliverables
  • Provided robust support to business teams, TPMs and execution teams during design and test script reviews
  • Contributed to the sizing of Issue requests and Work requests
  • Presented design solutions and architectural approaches consistently to architecture teams

Delivery Head

Gatt Systems
10.2013 - 10.2021
  • Helped businesses grow by creating their identities by researching, analyzing and delivering suitable branding services & solutions and making their businesses visible in the best way to every possible prospect in the market
  • Managed cross-functional teams and have delivered more than 200 projects
  • Served more than 90 happy customers with amazing logos, websites, SEO, web applications, digital marketing, corporate marketing materials designs, printing services & mobile apps across industries
  • Expanded our services from Indian Market to International Markets Dubai, Singapore & USA in the year 2016 and providing consistent quality delivery since then
  • Established a new Agile Scrum Team for UI design and trained them the agile fundamentals
  • Implemented agile practices and could deliver successfully on time
  • Organized scrum meetings which includes sprint planning, daily standups, sprint reviews and sprint retrospectives
  • Leading the projects based on: Adobe Photoshop, HTML, CSS, PHP, Laravel, MySQL, Wordpress, Opencart & Android

Co-Founder & Partner

Stugo Systek
11.2013 - 09.2021
  • Co-Founded 'Stugo Systek', a partnership firm which deals with safety, security, surveillance & Home Automation products and solutions including Bio-metric, CCTV cameras, Video Door phones, intercom, home & office automation, smart lights
  • Our firm focused on both B2B & B2C markets and Have served 700+ clients and having a record of 900+ projects completed in 6 years
  • Responsible for CRM system maintenance, streamlining the processes, post sales service management and social media marketing
  • Awarded by Chennai Police Commissioner Mr.T.K. Rajendran, I.P.S for the successful completion of 110 CCTV Cameras installation For 'Rajakilpakkam Residence Welfare Federation' - a pioneer project of Chennai's 'Safe City' projects

Delivery Module Lead

Mphasis Limited
08.2010 - 09.2013
  • Lead SADAD (Saudi Arabian) Payment Systems Technical Team
  • Had taken up Business Analyst role as well during Requirements Analysis and supported BA team during the transition to offshore analysis team
  • Been a Top performer in delivering in-house product 'ISM Digital Pen Investment', an ability to capture and submit Insurance applications electronically by collecting of natural input/s including handwriting at the point of entry
  • Got Certified in 'Aarambh - Business Analysis Stream (Batch 3)', program by Mphasis Limited

Associate Manager

Computer Sciences Corporation
06.2005 - 07.2010
  • Technical Lead & Manager - Asia Pacific Applications of OTD (Order to Delivery) practice in FTSI (Ford Technology Services India) and managed Knock Down & Builtup Export Systems (KDES & BUES) and Port of Entry Management Systems(POEMS) for Ford of Japan(FOJ) applications
  • Metrics preparation and presentation for the monthly Governance Meetings and Weekly status meetings with the Business Owners and IT PTGs
  • Vendor Excellence Awards from FTSI for two consecutive years 2008 & 2009 and FTSI Art Award Winner in 2006 and many spot recognition awards in 2007
  • Proactively Identified the inconsistencies in POEMS support System where more than 150 incidents and Change requests that were unaddressed and open and streamlined the service management which could build trust and save money & time
  • This was recognized by the senior management and I was awarded
  • Lead the decommissioning project of Jaguar & LandRover from Ford of Japan Port of Entry
  • Participated GAO Audits, AOS Annual reviews, SCRP Annual reviews, ACR Audit, AFR reviews and PQA Monthly Reviews and DR activities
  • Supported Clients & Ford business services team during the Order Submission & Month end Accounting

Software Consultant

Synova Innovative Technologies Pvt. Ltd.
10.2004 - 06.2005

Education

B. E. - Computer Science and Engineering

Bharathiyar University
06.1996 - 04.2000

Awards

Skills

  • IT Project Management
  • Business Analysis
  • Agile
  • CRM
  • Communication
  • Negotiation
  • Resource Management
  • Social Media Marketing
  • Order To Delivery - AutoMobile Industry
  • Billing & Payment Systems
  • Data Analysis
  • Java
  • Python
  • MySQL

Software

Java, Python

MySQL,Oracle,PL/SQL

HTML,CSS,WordPress

VTiger, Hubspot

PVCS

JIRA,MSProjects

Certification

PMP, Project Management Institute

Affiliations

  • Project Management Institute

Timeline

Project Officer (Business Analysis-Intermediate)

Citicorp Services India Pvt. Ltd.
11.2021 - Current

Co-Founder & Partner

Stugo Systek
11.2013 - 09.2021

Delivery Head

Gatt Systems
10.2013 - 10.2021

Delivery Module Lead

Mphasis Limited
08.2010 - 09.2013

Associate Manager

Computer Sciences Corporation
06.2005 - 07.2010

Software Consultant

Synova Innovative Technologies Pvt. Ltd.
10.2004 - 06.2005

B. E. - Computer Science and Engineering

Bharathiyar University
06.1996 - 04.2000

Awards
Gohila T IProject Officer ( Business Analysis-Intermediate)