Gokilavani Gurumoorthy

Software Engineer – Identity & Access Management (HIPM)

Aug 2013 – Dec 2016

• Installed and configured Hitachi Password Manager (HIPM) in enterprise environments, ensuring secure password management and compliance.
• Integrated HIPM with Active Directory, enabling centralized authentication and streamlined user management.
• Administered Active Directory, including user accounts, roles, groups, and access permissions.
• Configured and maintained IIS (Internet Information Services) for application hosting and deployment.
• Collaborated with client stakeholders to gather requirements and implemented customized IAM solutions.
• Provided 3+ years of application support, including troubleshooting, incident resolution, and root cause analysis.
• Monitored system performance, ensuring high availability, reliability, and security of the application.
• Supported deployment, testing, and ongoing maintenance of Identity and Access Management (IAM) solutions.
• Assisted in system integration, configuration changes, and environment setup across development and production.

• Created and managed incident and service request tickets using BMC Remedy and ServiceNow.
• Categorized and prioritized tickets based on issue severity, business impact, and SLA requirements.
• Routed incidents to appropriate technical teams, ensuring efficient and timely resolution.
• Monitored ticket queues and maintained adherence to defined SLAs, and response timelines.
• Coordinated with cross-functional teams to track issue progress, and provide timely status updates.
• Ensured accurate documentation of incidents, resolutions, and follow-ups for knowledge base improvement.

• Gained foundational knowledge of the .NET Framework and application development concepts
• Acquired an understanding of the Software Development Life Cycle (SDLC), including the development, testing, and deployment phases.