GOKUL A J
Bangalore
Summary
Results-driven Account Manager with a strong background in operations and administration. Proven success in enhancing client satisfaction and driving business growth through exceptional service and relationship management. Skilled in cross-department collaboration and utilizing technology to streamline operations and improve efficiency. Focused on building lasting connections to ensure long-term success.
Overview
6
6
years of professional experience
Work History
ACCOUNT MANAGER
SIMPLY VYAPAR APPS Pvt Limited
Bangalore
01.2025 - Current
- Resolved client issues, ensuring satisfaction through effective solutions.
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with clients through regular communication and support.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Identified opportunities for account growth, generating new business leads.
- Delivered exceptional customer service to enhance client loyalty.
- Collaborated with departments to effectively address and meet client needs.
- Maintained strong client relationships by understanding requirements and ensuring satisfaction.
- Presented new products and services to clients, highlighting key benefits.
- Provided software training and installation support to facilitate seamless integration.
TM-EXECUTIVE & BACK-END OPERATIONS
CADD ARTECH. Pvt limited
Bangalore
01.2024 - 12.2025
- Documented backend processes for KYC, including transfers, upgrades, and updates.
- Supported administrative tasks and managed documentation effectively.
- Assisted members with upgrades, revivals, and reinstatements efficiently.
- Focused on delivering exceptional customer service to strengthen member relationships.
- Identified and addressed potential issues leading to member cancellations, implementing retention strategies.
- Analyzed market trends to guide product development initiatives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Created and maintained relationships with key stakeholders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
ADMINISTRATIVE ASSISTANT
CADD ARTECH. Pvt Ltd
Kochi
01.2020 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Timely and accurate reconciliation of expense reports, and often managing expense approvals for team members.
- Providing administrative assistance to a specific team or group, including space management, new hire onboarding, and procurement of equipment and supplies.
- Collaborated with team members to streamline processes and improve office efficiency.
- Assisting with project management tasks, including developing timelines, tracking progress, and ensuring accountability.
- Organized company events and meetings, ensuring smooth logistics and setups.
- Managed database systems containing customer contact information.
Education
BSc - Chemistry
MG University
Kochi06-2024
Diploma - Computer Engineering
Institute of Engineering
Thrissur, India01.2016
HSE - Bio-Maths
GHSS Edavilangu
Edavilangu, India01.2012
Skills
- Windows operating system
- Microsoft Word
- Microsoft Excel
- Cross-functional collaboration
- Skilled in SQL
- Outlook email management
- Microsoft Teams collaboration
- Lucid hotel management software
- Salesforce CRM
- Talisma customer relationship management
- Operations
- CRM
- Order processing
- Administrative oversight
- Effective communication
Languages
- English
- Malayalam
- Tamil
- Hindi
Personal Information
- Date of Birth: 05/25/95
- Gender: MALE
- Nationality: INDIA
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Timeline
ACCOUNT MANAGER
SIMPLY VYAPAR APPS Pvt Limited
01.2025 - Current
TM-EXECUTIVE & BACK-END OPERATIONS
CADD ARTECH. Pvt limited
01.2024 - 12.2025
ADMINISTRATIVE ASSISTANT
CADD ARTECH. Pvt Ltd
01.2020 - 05.2024
BSc - Chemistry
MG University
Diploma - Computer Engineering
Institute of Engineering
HSE - Bio-Maths
GHSS Edavilangu