GOKUL A J
Bangalore
Summary
Results-driven Account Manager with a strong background in operations and administration. Proven success in enhancing client satisfaction and driving business growth through exceptional service and relationship management. Skilled in cross-department collaboration and utilizing technology to streamline operations and improve efficiency. Focused on building lasting connections to ensure long-term success.
Overview
6
6
years of professional experience
Work History
ACCOUNT MANAGER
SIMPLY VYAPAR APPS Pvt Limited
Bangalore
01.2025 - Current
- Resolved client issues, ensuring satisfaction through effective solutions.
- Managed client accounts to ensure satisfaction and retention.
- Developed strong relationships with clients through regular communication and support.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Identified opportunities for account growth, generating new business leads.
- Delivered exceptional customer service to enhance client loyalty.
- Collaborated with departments to effectively address and meet client needs.
- Maintained strong client relationships by understanding requirements and ensuring satisfaction.
- Presented new products and services to clients, highlighting key benefits.
- Provided software training and installation support to facilitate seamless integration.
TM-EXECUTIVE & BACK-END OPERATIONS
CADD ARTECH. Pvt limited
Bangalore
01.2024 - 12.2025
- Documented backend processes for KYC, including transfers, upgrades, and updates.
- Supported administrative tasks and managed documentation effectively.
- Assisted members with upgrades, revivals, and reinstatements efficiently.
- Focused on delivering exceptional customer service to strengthen member relationships.
- Identified and addressed potential issues leading to member cancellations, implementing retention strategies.
- Analyzed market trends to guide product development initiatives.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Created reports summarizing progress against organizational goals and objectives.
- Created and maintained relationships with key stakeholders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
ADMINISTRATIVE ASSISTANT
CADD ARTECH. Pvt Ltd
Kochi
01.2020 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Timely and accurate reconciliation of expense reports, and often managing expense approvals for team members.
- Providing administrative assistance to a specific team or group, including space management, new hire onboarding, and procurement of equipment and supplies.
- Collaborated with team members to streamline processes and improve office efficiency.
- Assisting with project management tasks, including developing timelines, tracking progress, and ensuring accountability.
- Organized company events and meetings, ensuring smooth logistics and setups.
- Managed database systems containing customer contact information.
Education
BSc - Chemistry
MG University
Kochi06-2024
Diploma - Computer Engineering
Institute of Engineering
Thrissur, India01.2016
HSE - Bio-Maths
GHSS Edavilangu
Edavilangu, India01.2012
Skills
- Windows operating system
- Microsoft Word
- Microsoft Excel
- Cross-functional collaboration
- Skilled in SQL
- Outlook email management
- Microsoft Teams collaboration
- Lucid hotel management software
- Salesforce CRM
- Talisma customer relationship management
- Operations
- CRM
- Order processing
- Administrative oversight
- Effective communication
Languages
- English
- Malayalam
- Tamil
- Hindi
Personal Information
- Date of Birth: 05/25/95
- Gender: MALE
- Nationality: INDIA
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
References
References available upon request.
Timeline
ACCOUNT MANAGER
SIMPLY VYAPAR APPS Pvt Limited
01.2025 - Current
TM-EXECUTIVE & BACK-END OPERATIONS
CADD ARTECH. Pvt limited
01.2024 - 12.2025
ADMINISTRATIVE ASSISTANT
CADD ARTECH. Pvt Ltd
01.2020 - 05.2024
BSc - Chemistry
MG University
Diploma - Computer Engineering
Institute of Engineering
HSE - Bio-Maths
GHSS Edavilangu
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