Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gokul Gopan

Summary

Forward-thinking Operations Specialist bringing 4 years of expertise in branch operations for banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Finacle, Dot Net and fis core banking.

Overview

4
4
years of professional experience

Work History

Service Delivery Officer

Kotak Mahindra Bank
02.2022 - 09.2023
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Assisted customers in effectively finding solutions for their difficulties in understanding the products and services along with ratifying their queries and needs

Customer Relationship Officer

Bandhan Bank Limited
07.2019 - 12.2022
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Created customer support strategies to increase customer retention.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Educated customers about services and products options and processed purchases.

Education

MBA - Human Resources And Marketing

SCMS School of Technology And Management
Kochi
07.2019

Bachelor of Science - Computer Applications

St. Berchman's College
Changanasserry, Kerala
06.2017

Skills

  • Bank Transaction Processing
  • Problem-Solving Skills
  • Banking Operations Knowledge
  • Verbal and Written Communication
  • Due Diligence
  • Client Service
  • Creative Thinking
  • Records Management Systems
  • Analytical Thinking
  • Operations Management

Languages

English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)

Timeline

Service Delivery Officer

Kotak Mahindra Bank
02.2022 - 09.2023

Customer Relationship Officer

Bandhan Bank Limited
07.2019 - 12.2022

MBA - Human Resources And Marketing

SCMS School of Technology And Management

Bachelor of Science - Computer Applications

St. Berchman's College

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Gokul Gopan