Gokul Gopan
Pathanamthitta
Summary
Detail-oriented individual with exceptional communication and analytical skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, optimizing processes, and supporting team objectives. Adept at leveraging strong attention to detail for accuracy and precision in all tasks. Committed to delivering high-quality results.
Overview
6
6
years of professional experience
Work History
Senior Analyst
Teleperformance
01.2024 - Current
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Performed reviews of exchange policies and procedures to evaluate compliance with regulatory requirements and standards.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
- Scrutinized and reported on discrepancies in financial records and documents.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
Service Delivery Officer
Kotak Mahindra Bank
02.2022 - 09.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Evaluated customer needs and feedback to drive product and service improvements
- Conducted regular reviews of operations and identified areas for improvement
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Assisted customers in effectively finding solutions for their difficulties in understanding the products and services along with ratifying their queries and needs
Customer Relationship Officer
Bandhan Bank Limited
07.2019 - 12.2022
- Managed customer relations on ongoing basis to maximize customer retention
- Communicated with customers to assess and address individual needs, providing timely and quality support
- Created customer support strategies to increase customer retention
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information
- Educated customers about services and products options and processed purchases
Education
MBA - Human Resources And Marketing
SCMS School of Technology And Management
07.2019
Bachelor of Science - Computer Applications
St. Berchman's College
Changanasserry, Kerala06.2017
Skills
- Banking Operations Knowledge
- Due Diligence
- Analytical Thinking
- Operations Management
- Analytics software
- Data analysis
- Transaction monitoring
- Know your customer
- Written communication
- Transaction verification
- Adaptability and flexibility
Languages
English
Malayalam
Hindi
Tamil
Timeline
Senior Analyst
Teleperformance
01.2024 - Current
Service Delivery Officer
Kotak Mahindra Bank
02.2022 - 09.2023
Customer Relationship Officer
Bandhan Bank Limited
07.2019 - 12.2022
Bachelor of Science - Computer Applications
St. Berchman's College
MBA - Human Resources And Marketing
SCMS School of Technology And Management
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