Gokul Joshi

• Customer Satisfaction:

Dedication to ensuring utmost customer satisfaction by promptly addressing concerns and complaints.
Clear communication and empathetic interaction to resolve issues positively.

• Root Cause Investigation:

Diligent investigation of customer complaints to identify root causes.
Collaboration with relevant departments for sustainable solutions.

• Innovative Solutions:

Commitment to providing innovative solutions, seeking approval for out-of-the-box approaches.
Creative thinking and proactive problem-solving to exceed customer expectations.

• Performance Excellence:

Consistent achievement or exceeding of performance metrics.
Metrics include customer satisfaction scores, resolution times, and feedback ratings.
Contribution to continuous improvement of operational efficiency and customer service excellence.

• Overall Approach:

Pride in delivering exceptional service and prompt issue resolution.
Commitment to ensuring utmost customer satisfaction.
Integral role in organizational success through excellence and customer-centric approach.

• Initiate Outbound and Inbound Calls:

Conducted outbound and inbound calls as a primary responsibility.
Similar role to previous experience at Health Assure Pvt. Ltd.

• Inbound Tracking Processes Management:

Efficiently managed inbound tracking processes.
Ensured smooth handling of incoming inquiries and issues.

• Drive NPS Enhancement Initiatives:

Drove initiatives to enhance the Net Promoter Score (NPS).
Focused on improving overall customer satisfaction.

• Key Achievements:

Successful management of outbound and inbound call responsibilities.
Efficient handling of inbound tracking processes.
Contribution to initiatives leading to increased NPS and overall customer satisfaction.

• Initiate Outbound Calls for Appointment Scheduling:
  Initiated outbound calls to customers to schedule medical appointments.
  Communicated effectively to explain the appointment scheduling process.
• Gather Necessary Information:
  Effectively gathered necessary information from customers.
  Ensured accurate details for scheduling purposes.
• Determine Suitable Appointment Slots:
  Based on customer's availability and preferences, determined suitable appointment slots.
  Coordinated with medical facility's scheduling system for accuracy.
• Handle Scheduling Issues:
  Managed any issues during the scheduling process (e.g., conflicts, cancellations).
  Employed effective problem-solving skills to find suitable solutions.
• Prioritize Customer's Best Interests:
  Ensured solutions were prioritized with the customer's best interests in mind.
  Maintained a high level of customer satisfaction throughout the process.
• Key Achievements:
  Successful initiation and management of outbound calls for appointment scheduling.
  Effective communication and information gathering from customers.
  Coordination of suitable appointment slots with medical facility's scheduling system.
  Handling of scheduling issues with effective problem-solving skills while prioritizing customer satisfaction.