Gokul K

Internal Transfer.

• Managing helpdesk, vendor management and outbound call support team.
• Engage with multiple accounts at the same time and work with internal teams to provide support to address the queries.
• Identify repetitive cases and mitigate root causes for the issues identified.
  Accurately document all customer queries via emails and customer support tools and do timely follow-up with internal teams like project managers, finance and marketing team to provide timely resolutions.
• Create document or workflows for the frequently asked questions by customers. Aside the standard procedures, create workaround procedures to ensures issues are resolved on time.

• Handling a cluster which contains 1000 plus clients dealing into different sectors.
• Providing them digital technologies delivered as platform, products, solutions & services.
• Continuous interactions and providing them the right solutions to enhance the business.
• Supporting them in different business applications which can be given through the platform and after sales service of the same.
• Bringing into the notice of emerging business about the latest technologies in the market that can improve their market reach and best available solutions.

• Manage key clients of the company, also consulted them for choosing the best options provided by company through which they can improve their business.
• Acting as an one point connection between customer and technical team to ensure the smooth service experience.
• Pitching high value services to the clients based on their category and market competition.
• Achievement of Monthly, Quarterly and Annual revenue targets.
• Retaining existing clients, also Cross Selling them the best options by which they can grow achieve their sales targets.

• Manage and assist given set of clients with their service queries and renewals.
• Resolving customer’s queries regarding IndiaMart’s CRM which helps them to manage all their prospects.
• Acting as one point connection between customer and internal support teams to ensure that the customer receives the best possible service from the company.
• Achievement of Monthly, Quarterly and Annual revenue targets.
• Retaining existing clients, also Cross Selling them the best options by which they can grow achieve their sales targets.
• Handles key client division after getting promoted as per performance basis