Gokul K M
Network Administrator
Bangalore, Karnataka
Summary
Network Operations Analyst with knowledge and experience in industry leading OTT broadcast network operations. Proven to be effective in managing, troubleshooting, quality analysis, auditing, customer service and business communications.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Network Administrator
TATA Consultancy Services
Bangalore
03.2020 - Current
- Handling various monitoring and ticketing tools for an industry leading OTT broadcast platform.
- Proactively monitoring the channels, network links and various devices in terms of performance and other parameters.
- Vendor management with network/link service providers as per organization process defined.
- Operational responsibilities includes 100% of the incident alerts to be responded and resolved within SLA.
- Adherence to ITIL V3 process compliance and agile way of work.
- Performing extensive analysis of video data to identify trends and issues.
- Conducting regular quality audits to ensure compliance with quality standards.
- Monitoring video equipment to ensure optimal performance and troubleshooting any issues that arose.
- Resolving video quality issues by working with various teams to identify and fix problems.
- Streamlined the video operations process by developing and implementing new methods for video analysis.
Python Full Stack Developer Trainee
Quest Innovative Solutions Pvt Ltd
Kannur
05.2019 - 10.2019
- Learned core Python and to create a responsive desktop application using MongoDB, Python and Django framework.
Education
Bachelor of Computer Application - undefined
Depaul Arts And Science College
06.2016 - 05.2019
Plus Two - Computer Science
Kerala State HSE Board
06.2012 - 05.2014
Skills
NOC Network Management
Quality Assurance
Computer Network Operations
Technical Support
CommunicationQuality Auditing
Teamwork, Multi-tasking
Tools and Incident management
OTT Broadcasting technologies
Academic Projects
CabBuk (08/2020 - 10/2020)
- Web application to manage process in booking cabs online. This project included user module and a driver module.
- Key Learnings : Python, Django HTML5, JavaScript, CSS3, Bootstrap
Timeline
Network Administrator
TATA Consultancy Services
03.2020 - Current
Python Full Stack Developer Trainee
Quest Innovative Solutions Pvt Ltd
05.2019 - 10.2019
Bachelor of Computer Application - undefined
Depaul Arts And Science College
06.2016 - 05.2019
Plus Two - Computer Science
Kerala State HSE Board
06.2012 - 05.2014