Gokul M
Belukurichi
Summary
Dynamic Jr Executive with a proven track record at Infonet Comm Enterprises, adept at project planning and execution, achieving a remarkable 45% profit margin. Skilled in IT support and troubleshooting, I excel in customer service and communication, ensuring project success while leading diverse teams to meet client specifications effectively.
Overview
2
2
years of professional experience
Work History
Jr Executive
Infonet Comm Enterprises
Namakkal, Tamil Nadu
02.2022 - 12.2023
• Provided L1 technical support, troubleshooting hardware, software, and network-related issues.
• Monitored live alarms and ensured prompt resolution within SLA priorities.
• Assisted in network troubleshooting, addressing RF complaints, signal bandwidth issues, and
connectivity problems.
• Provided remote and onsite support for end-users and field engineers.
• Maintained network uptime and performance, resolving downtime issues for towers and APs.
• Created technical documentation for troubleshooting procedures and common issue resolution
HC & Insurance Operations Senior Representative
NTT Data
Coimbatore, Tamil Nadu
11.2022 - 01.2023
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
- Generated, posted and attached information to claim files.
- Calculated adjustments, premiums and refunds.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Checked documentation for accuracy and validity on updated systems.
Education
B.E - Electronics and Communication Engineering
Gnanamani College of Engineering
Namakkal01.2020
Higher secondary -
Kalaimangal Matric higher secondary school
Belukurichi01.2016
Secondary -
Kalaimangal Matric higher secondary school
Belukurichi01.2014
Skills
IT Support & Troubleshooting: Diagnosing and resolving hardware, software, and network-related issues
Operating Systems: Windows, Linux (basic)
Networking: LAN/WAN troubleshooting, monitoring network uptime/downtime, and firewall configuration
Remote Support Tools: Basic experience with remote troubleshooting tools such as AnyDesk, TeamViewer, and RDP
Hardware & Software Management: Installing, configuring, and maintaining computer systems and peripherals
Project Documentation: Creating technical reports, tracking issues, and documenting troubleshooting steps
Customer Service & Communication: Strong ability to assist users, understand their issues, and provide clear resolutions
Languages
- Tamil, Read, Write, Speak
- English, Read, Write, Speak
Hobbies and Interests
- Playing Football
- Hearing songs
Projects
LPG Gas Monitoring System, To detect gas leakage on cylinder and sent information to the user. Availability of usage of gas per day and sent notification of reminder on low consumption in the cylinder. And automatically booking the gas, if the cylinder becomes empty on daily usage with fixing reminder quantity.
Personal Information
- Date of Birth: 04/22/99
- Gender: Male
- Marital Status: Single
Timeline
HC & Insurance Operations Senior Representative
NTT Data
11.2022 - 01.2023
Jr Executive
Infonet Comm Enterprises
02.2022 - 12.2023
B.E - Electronics and Communication Engineering
Gnanamani College of Engineering
Higher secondary -
Kalaimangal Matric higher secondary school
Secondary -
Kalaimangal Matric higher secondary school