Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

GOKUL NAIR

Halifax

Summary

Dedicated professional with diverse experience spanning hotel and food services as an Event Supervisor, coupled with 1.5 years of proficiency in warehouse management and system operations. CPR certified with strong managerial aptitude, adept at overseeing operations with efficiency and ensuring seamless execution of tasks.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CLAIMS QUALITY EXECUTIVE

ADMIRAL INSURANCE CANADA
Halifax
02.2024 - Current
  • Monitored production process, identified areas of improvement and executed corrective actions accordingly.
  • Analyzed data from customer surveys to identify potential issues in the manufacturing process.
  • Investigated customer complaints, identified root causes and provided solutions for continual improvement.
  • Trained staff on quality assurance procedures, standards and techniques.
  • Collaborated with suppliers to ensure timely delivery of raw materials meeting quality standards.
  • Prepared comprehensive reports detailing findings from inspections, tests and audits.
  • Evaluated existing processes, developed innovative approaches and made recommendations as necessary.
  • Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
  • Trained and developed employees in effort to contribute to overall professional growth.
  • Managed team of technicians and inspectors to ensure adherence to product requirements.
  • Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.

CUSTOMER ASSURANCE EXECUTIVE

ADMIRAL INSURANCE INC
Halifax
07.2023 - 02.2024
  • Tracking down information, asking the right questions, knowing where to look, and collating everything that is found to gain insights that can be used to make decisions
  • Investigating complaints against company policies and procedures and regulatory guidelines
  • Reassuring customers that you value their feedback and that you are committed to resolving their issues in a fair, timely, and efficient manner
  • Being customer-focused, open, and accountable
  • Keeping the employee in the loop about feedback and bringing in personalized practices for conflict resolution
  • The dynamic process assesses, plans, implements, coordinates, monitors, and evaluates to improve outcomes
  • Providing feedback to management in terms of process updates and making sure the procedure is in line with the regulations outlined by the financial conduct authority.
  • Conducted research on industry trends, competitive landscapes, and customer needs.
  • Organized and facilitated regular meetings with senior management teams.
  • Collaborated with other departments in the organization to develop strategic plans.
  • Provided guidance on operational policies and procedures to ensure compliance with regulatory requirements.
  • Implemented effective communication protocols between executives and staff members.

CUSTOMER LOYALTY REPRESENTATIVE

ADMIRAL INSURANCE INC
Halifax
09.2021 - 07.2023
  • Providing customers with expert advice on various insurance schemes
  • Introduce the clients to all available insurance policy options and clearly explain them
  • Promote and sell a variety of insurance products
  • Ensure that all medical and other necessary forms are filled out
  • Arrange a payment method with the insured
  • Follow up on claims and complaints filed by clients
  • Calculate premiums based on the discussed factors
  • Process all insurance policy requests.
  • Provided personalized customer service to ensure satisfaction.
  • Assisted customers with their loyalty program inquiries and concerns.
  • Processed account changes and maintained accurate records.
  • Developed solutions to address customer queries and complaints.

EVENT SUPERVISOR

SCOTIABANK CENTERPLATE (SODEXO LIVE)
Halifax
09.2022 - 06.2023
  • Training new employees to do various tasks applicable to their job duties
  • Engaging and fulfilling warehouse duties
  • Scheduling and planning business operations
  • Managing up to 80 employees throughout the day
  • Making reports on daily operations and recording them on necessary company software
  • Planning for future events
  • Making sure the food and safety standards for company staff and customers
  • Quality Testing to make sure the company standards are being met
  • Providing technical knowledge and solving technical problems for customers
  • Engaging with customers to know what their needs are and assisting with products accordingly
  • Processing Payments and order receipts as demanded
  • Estimating cost of installation and maintaining equipment and service preparing and administrating sales contracts and maintaining customer records.

TECHNICAL SALES SUPPORT

SYDNEY CALL CENTRE
Sydney
04.2020 - 09.2021
  • Providing technical knowledge and solving technical problems for customers.
  • Engaging with customers to know what their needs are and assisting with products accordingly.
  • Processing Payments and order receipts as demanded.
    Estimating cost of installation and maintaining equipment and service.
  • preparing and administrating sales contracts and maintaining customer records

Education

DIPLOMA IN BUSINESS MANAGEMENT -

Cape Breton University
05.2021

DEGREE IN BUSINESS MANAGEMENT AND TAX PROCEDURES -

KERALA UNIVERSITY
06.2018

Skills

  • Leadership
  • Problem solving
  • Decision making
  • Interpersonal skills
  • Analytical skills
  • Time management
  • Teamwork
  • Critical thinking
  • Detail-oriented

Affiliations

Passionate about an active lifestyle, I regularly engage in a variety of sports including football, cricket, basketball, and badminton. I also find solace in nature through hiking adventures and prioritize fitness by frequenting the gym. In my leisure time, I enjoy the immersive experience of video games.

Certification

  • CPR Certified
  • content marketing using AI course completed this year
  • Web design level 1 course completed this year

Accomplishments

    Consistently exceeded sales targets as an Event Supervisor, achieving sales figures surpassing $1 million, well beyond the initial target of $500k, through effective team leadership and strategic execution. Recipient of numerous monthly awards throughout my career, shaping my professional journey based on invaluable experience and recognition.

Timeline

CLAIMS QUALITY EXECUTIVE

ADMIRAL INSURANCE CANADA
02.2024 - Current

CUSTOMER ASSURANCE EXECUTIVE

ADMIRAL INSURANCE INC
07.2023 - 02.2024

EVENT SUPERVISOR

SCOTIABANK CENTERPLATE (SODEXO LIVE)
09.2022 - 06.2023

CUSTOMER LOYALTY REPRESENTATIVE

ADMIRAL INSURANCE INC
09.2021 - 07.2023

TECHNICAL SALES SUPPORT

SYDNEY CALL CENTRE
04.2020 - 09.2021

DIPLOMA IN BUSINESS MANAGEMENT -

Cape Breton University

DEGREE IN BUSINESS MANAGEMENT AND TAX PROCEDURES -

KERALA UNIVERSITY

Similar Profiles

CREATE PROFILE
GOKUL NAIR