Gokul Prasad J
Vellore
Summary
*Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
*Quick problem solving and experience in background verification
Overview
4
4
years of professional experience
Work History
Background Verification Operations Analyst
FIRST ADVANTAGE
Banglore
06.2023 - Current
- Company Overview: Banglore
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Satisfy the client needs and investigate the applicants regarding client search instructions.
Customer Service Representative
Sutherland Global
chennai
03.2021 - 02.2023
- Company Overview: chennai
- Gained knowledge In grouping and solving client problem
- Explored and Enhanced in blended process
- Identified and resolved customer needs promptly and efficiently
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements
- Improved communication between the Client and technical team
- Demonstrated strong team working skills, completing projects amongst fellow volunteers from diverse range of backgrounds.
Education
M.TECH - SOFTWARE ENGINEERING
VELLORE INSTITUTE OF TECHNOLOGY
Vellore, INDIA01.2021
HSC -
SUNBEAM MATRIC HR.SEC SCHOOL
Vellore04.2015
SSLC -
Ideal matriculation school
Erode04.2015
Skills
- Microsoft Office Excel
- Data entry analyst
- Deliver fast responses
- Live Typing Quick Responses
- Complaint Resolutions
- Amazon Terminology Knowledge
Accomplishments
- Volunteer in NSS Camp, 02/01/17
- Aikya, the cultural parade of Riviera, VIT., 04/01/16
- State level karate, short put, cricket and kabbadi
Languages
Tamil
First Language
English
Advanced
C1
Timeline
Background Verification Operations Analyst
FIRST ADVANTAGE
06.2023 - Current
Customer Service Representative
Sutherland Global
03.2021 - 02.2023
M.TECH - SOFTWARE ENGINEERING
VELLORE INSTITUTE OF TECHNOLOGY
HSC -
SUNBEAM MATRIC HR.SEC SCHOOL
SSLC -
Ideal matriculation school