Gokul Prasad J
Vellore
Summary
*Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
*Quick problem solving and experience in background verification
Overview
4
4
years of professional experience
Work History
Background Verification Operations Analyst
FIRST ADVANTAGE
Banglore
06.2023 - Current
- Company Overview: Banglore
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Satisfy the client needs and investigate the applicants regarding client search instructions.
Customer Service Representative
Sutherland Global
chennai
03.2021 - 02.2023
- Company Overview: chennai
- Gained knowledge In grouping and solving client problem
- Explored and Enhanced in blended process
- Identified and resolved customer needs promptly and efficiently
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements
- Improved communication between the Client and technical team
- Demonstrated strong team working skills, completing projects amongst fellow volunteers from diverse range of backgrounds.
Education
M.TECH - SOFTWARE ENGINEERING
VELLORE INSTITUTE OF TECHNOLOGY
Vellore, INDIA01.2021
HSC -
SUNBEAM MATRIC HR.SEC SCHOOL
Vellore04.2015
SSLC -
Ideal matriculation school
Erode04.2015
Skills
- Microsoft Office Excel
- Data entry analyst
- Deliver fast responses
- Live Typing Quick Responses
- Complaint Resolutions
- Amazon Terminology Knowledge
Accomplishments
- Volunteer in NSS Camp, 02/01/17
- Aikya, the cultural parade of Riviera, VIT., 04/01/16
- State level karate, short put, cricket and kabbadi
Languages
Tamil
First Language
English
Advanced
C1
Timeline
Background Verification Operations Analyst
FIRST ADVANTAGE
06.2023 - Current
Customer Service Representative
Sutherland Global
03.2021 - 02.2023
M.TECH - SOFTWARE ENGINEERING
VELLORE INSTITUTE OF TECHNOLOGY
HSC -
SUNBEAM MATRIC HR.SEC SCHOOL
SSLC -
Ideal matriculation school
Similar Profiles
Aswathi M SanilAswathi M Sanil
Operations Analyst at First AdvantageOperations Analyst at First Advantage
Jithin SJithin S
Senior Operations Analyst at First AdvantageSenior Operations Analyst at First Advantage
Lauren JacksonLauren Jackson
Employment Verification Specialist at First AdvantageEmployment Verification Specialist at First Advantage
Sundaram IyerSundaram Iyer
Senior Vice President, Operations at First AdvantageSenior Vice President, Operations at First Advantage
Gokul MohanGokul Mohan
Salesforce Developer at PHRism SolutionsSalesforce Developer at PHRism Solutions