Gokul Raj
Vellore
Summary
A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation, works with clients and customers to determine requirements and provide excellent service. Possess the ability to be a part of a renowned organization to contribute to the growth of the organization based on my expertise and to further my personal capabilities by learning from the new exposure within the structured framework of the organization.
Overview
12
12
years of professional experience
Work History
Team Lead - Content Moderation
Teleperformance
Gurgaon
07.2024 - Current
- Company Overview: (Client name- Bytedance)
- Ensuring user-generated content complies with platformspecific guidelines and rules to be published
- Screening online content to protect the users from harmful experiences
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Social Content moderator
Webhelp, Gurgaon
Gurgaon
12.2022 - 01.2024
- Company Overview: (Client name- Bytedance)
- Ensuring user-generated content complies with platformspecific guidelines and rules to be published
- Screening online content to protect the users from harmful experiences
- (Sinhala Language expert)
Team Lead
Hexaware Technologies Ltd
Chennai
11.2018 - 11.2022
- Company Overview: (Sinhala, English &Tamil) Client name-VFSGlobal
- Job responsibility -Voice, non-voice and quality auditing(Sinhala, English &Tamil) Client name-VFSGlobal
- Manages the functioning and day-to-day activities of groups
- Establish precise targets and key performance indicators for the team
- Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis
- It should be good in attrition & shrinkage
- Conduct performance reviews on a regular basis
- Motivate the team
- Determine the necessary training needs and provide information on actions taken
- Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise
- In charge of distributing the schedule to the members of the team
- Gives recommendations to improve procedures for management
SME (Subject Matter Expert)
Cambridge Technology Enterprises Ltd
Chennai
01.2016 - 10.2018
- Company Overview: (Sinhala, English & Tamil) Client name-VFSGlobal
- Job responsibility -Voice, non-voice and quality auditing(Sinhala, English & Tamil) Client name-VFSGlobal
MBA Internship
Royal Enfield
Chennai
05.2012 - 07.2012
Education
Master of Business Administration - Finance and Marketing
Dr. MGR University
Chennai01.2014
Bachelor of Technology -
01.2012
B.Com -
SSS College
ArcotSkills
- Leadership
- Problem-solving
- Strong Communication
- Adaptability
- Decision-making
- Relationship building
Languages
English Tamil Sinhala
Timeline
Team Lead - Content Moderation
Teleperformance
07.2024 - Current
Social Content moderator
Webhelp, Gurgaon
12.2022 - 01.2024
Team Lead
Hexaware Technologies Ltd
11.2018 - 11.2022
SME (Subject Matter Expert)
Cambridge Technology Enterprises Ltd
01.2016 - 10.2018
MBA Internship
Royal Enfield
05.2012 - 07.2012
Master of Business Administration - Finance and Marketing
Dr. MGR University
Bachelor of Technology -
B.Com -
SSS College
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