Gokul Ramesh

Application name: Acetp (Settlement and Local custody back-office application)

About Application: ACETP application encompasses Clearing, Custody, Credit monitoring activity.

Domain: Banking

Roles and Responsibilities:

• Provided comprehensive production support for vital application "ACETP", ensuring maximum uptime and reliability.
• Utilized Autosys for job scheduling and management, enhancing the efficiency of batch processes.
• Managed incident resolution and service requests, problem management, change management through SERVICE NOW, maintaining high levels of customer satisfaction.
• Monitored application performance using Dynatrace and Oracle monitoring tools, identifying and resolving potential issues proactively.
• Facilitated cross file transfer (CFT) operations, ensuring secure and efficient data transfers between systems.
• Collaborated with development teams to implement bug fixes and improvements, reducing downtime and improving application performance.
• Conducted regular system audits and health checks to ensure optimal performance and compliance with standards.
• Managed L1 and L2 level incidents, created monthly KPIs, and worked on a variety of change activities, such as the Application deployment roll out,DRP (DISASTER RECOVERY PROCEDURE) and Sanitary Reboot
• I've worked on a lot of data extraction tickets , and used SQL to extract data from databases according to user needs.