Summary
Work History
Education
Skills
Reading, Writing, Travelling
Languages
Timeline
Generic

Gokul Remanan

Summary

Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

Work History

Support Specialist

Revolut
Banglore
12.2023 - Current
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Enhanced security measures by identifying and mitigating potential threats, safeguarding user data and trust.

Virtual Customer Service Associate

Amazon
Coimbatore
07.2022 - 11.2023
  • Answered live online calls to give quick answers and solve problems faster.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Generated reports and tracked customer service metrics on daily basis.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Developed customer service processes to improve customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Office Clerk

York Recruitment Healthcare and Technical
Mumbai
09.2019 - 02.2020
  • Provided clerical support to company employees by copying, and filing documents.
  • Provided quality clerical support through data entry, document management, and email correspondence,
  • Responded to inquiries from callers seeking information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Interacted with customers by phone, email, or in-person to provide information.

Linux System Engineer

Active Lobby Information Systems
Ernakulam
10.2018 - 06.2019
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Designed and implemented system security and data assurance.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to develop and implement creative solutions to complex problems.

Intern in Server Administration

Clado Solutions
Ernakulam
06.2018 - 10.2018
  • Learned basic linux administration tools and methods including installation and management of linux based operating systems
  • Developed interpersonal and verbal communication skills


Education

Bachelor of Technology - Information Technology

Cochin University College of Engineering Kuttanadu
Alappuzha, India

Higher Secondary - Science

A.K.J.M HSS
Kanjirapally, Kerala
03.2014

Skills

  • Strong Telephone Etiquette
  • Knowledge Base
  • Call Control
  • Customer Experience Management
  • Website Navigation
  • Fraud Prevention and Detection
  • Customer Interaction
  • Team Goals
  • Client Satisfaction
  • Interaction Documentation
  • Office Operations
  • Client Relationships

Reading, Writing, Travelling

I enjoy reading investigative thrillers and fictions.

Languages

English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Tamil
Intermediate (B1)

Timeline

Support Specialist

Revolut
12.2023 - Current

Virtual Customer Service Associate

Amazon
07.2022 - 11.2023

Office Clerk

York Recruitment Healthcare and Technical
09.2019 - 02.2020

Linux System Engineer

Active Lobby Information Systems
10.2018 - 06.2019

Intern in Server Administration

Clado Solutions
06.2018 - 10.2018

Bachelor of Technology - Information Technology

Cochin University College of Engineering Kuttanadu

Higher Secondary - Science

A.K.J.M HSS

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Gokul Remanan