Gokul S
Associate analyst
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Operations Representative
Concentrix Daksh India Pvt Ltd
11.2020 - 03.2023
- Handled customer needs and issues by working with representatives and customers directly.
- Increased customer satisfaction through exceptional service and communication skills.
- Delegated work and coordinated staff members' daily responsibilities.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Enhanced client satisfaction with timely communication regarding case updates and progress.
- Set up loans and reviewed and sorted checks.
- Reduced error rate in bankruptcy filings by implementing strict quality control measures during case preparation.
- Applied bankruptcy code to appropriate accounts.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
Associate Analyst
Commonwealth Bank
03.2023 - Current
- Developed training materials and facilitated knowledge sharing sessions for new team members, increasing their proficiency in handling complex payment situations.
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Continuously monitored outstanding balances for overdue accounts, taking swift action to resolve delinquencies and maintain strong vendor relationships.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.
- Supported internal and external audit requests, providing accurate documentation and assisting in issue resolution.
- Reduced financial discrepancies through diligent research and prompt resolution of outstanding items.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined workflow for increased productivity by implementing new account maintenance procedures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
BBA - Human Resources Management
Bangalore University
Bengaluru, India 04.2001 -
Skills
Operational Efficiency
Internship
A project report on Managing employee benefits at N.J.K enterprise 2020
Certification
E-commerce and Digital marketing
Languages
English
Bilingual or Proficient (C2)
kannada
Advanced (C1)
Tamil
Intermediate (B1)
Hindi
Beginner (A1)
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Associate Analyst
Commonwealth Bank
03.2023 - Current
Operations Representative
Concentrix Daksh India Pvt Ltd
11.2020 - 03.2023
BBA - Human Resources Management
Bangalore University
04.2001 -
E-commerce and Digital marketing
Personality development
Campus recruitment training
TCS iON young professional
AWS Shared Responsibility Model
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