Gokul S
Associate analyst
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
Certifications
Work History
Operations Representative
Concentrix Daksh India Pvt Ltd
11.2020 - 03.2023
- Handled customer needs and issues by working with representatives and customers directly.
- Increased customer satisfaction through exceptional service and communication skills.
- Delegated work and coordinated staff members' daily responsibilities.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Enhanced client satisfaction with timely communication regarding case updates and progress.
- Set up loans and reviewed and sorted checks.
- Reduced error rate in bankruptcy filings by implementing strict quality control measures during case preparation.
- Applied bankruptcy code to appropriate accounts.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
Associate Analyst
Commonwealth Bank
03.2023 - Current
- Developed training materials and facilitated knowledge sharing sessions for new team members, increasing their proficiency in handling complex payment situations.
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Continuously monitored outstanding balances for overdue accounts, taking swift action to resolve delinquencies and maintain strong vendor relationships.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
- Collaborated with cross-functional teams to address data inconsistencies, enhancing overall reporting quality.
- Supported internal and external audit requests, providing accurate documentation and assisting in issue resolution.
- Reduced financial discrepancies through diligent research and prompt resolution of outstanding items.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Streamlined workflow for increased productivity by implementing new account maintenance procedures.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
BBA - Human Resources Management
Bangalore University
Bengaluru, India 04.2001 -
Skills
Operational Efficiency
Customer Service
Time Management
Team building
Teamwork and Collaboration
Microsoft Excel
Documentation And Reporting
Report Preparation
Process Improvements
Audit Support
Financial Management
Account Reconciliation
Self Motivation
Statement Review
Internship
A project report on Managing employee benefits at N.J.K enterprise 2020
Certification
E-commerce and Digital marketing
Languages
English
Bilingual or Proficient (C2)
kannada
Advanced (C1)
Tamil
Intermediate (B1)
Hindi
Beginner (A1)
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge.
Timeline
Associate Analyst
Commonwealth Bank
03.2023 - Current
Operations Representative
Concentrix Daksh India Pvt Ltd
11.2020 - 03.2023
BBA - Human Resources Management
Bangalore University
04.2001 -