Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Gokul Siddharthan

Gokul Siddharthan

Chennai

Summary

Dynamic Application Support Executive at GIEOM with expertise in SQL database management and server oversight. Proven track record in enhancing operational efficiency through effective build deployment and performance monitoring. Strong collaborator with a focus on delivering actionable insights and improving user satisfaction, resulting in a significant reduction in customer complaints. Creative UI/UX Developer recognized for high productivity and efficiency in task completion. Skilled in user interface design, user experience optimization, and responsive web development. Excel at problem-solving, teamwork, and communication, ensuring seamless collaboration and innovative solutions in every project.

Overview

8
8
years of professional experience

Work History

Application Support Executive

GIEOM
Chennai
01.2024 - Current
  • Server Management: Oversee and maintain server storage across multiple platforms, including Windows RDP and Linux, ensuring optimal performance and reliability.
  • Build Deployment: Coordinate and execute deployment of software builds in both User Acceptance Testing (UAT) and production environments; validate functionality in UAT before transitioning to production.
  • Testing and validation: Conduct thorough testing of builds in UAT to ensure they meet quality standards and perform as expected before production rollout.
  • Data Reporting: Extract and analyze data from databases using SQL; prepare and deliver comprehensive reports to clients daily, providing actionable insights.
  • Performance Monitoring: Continuously monitor server performance and resolve any issues to maintain seamless operations.
  • Provided support during the development phase by creating style guides that describe how elements should be used across different platforms.
  • Created prototypes of web pages and applications with HTML, CSS, JavaScript.
  • Developed custom web application interfaces with HTML and CSS to meet client requirements.
  • Improved and corrected existing software and system applications.

Business Analyst

Billion Lives
Chennai
07.2021 - 12.2023
  • Conducted comprehensive market research and analysis to identify viable business prospects.
  • Implemented and spearheaded the successful onboarding of the sales team on Apollo.io, an end-to-end sales platform, optimizing lead management processes.
  • Strategically designed and managed the sales pipeline, overseeing lead outreach, follow-up, and nurturing initiatives to enhance operational efficiency and foster revenue growth.
  • Developed and managed custom surveys and reports to enhance platform usability at the client level. Additionally, I created multiple custom use-case scenarios to provide clients with a comprehensive understanding of the platform's value to their organization.
  • Collaborated cross-functionally with sales and technology teams to align with product capabilities. Also conducted multiple user acceptance tests to meticulously identify and resolve system issues, resulting in improved system performance and heightened customer satisfaction levels.
  • REMOTE
  • Provided support and troubleshooting for database-related issues from users.
  • Monitored database performance and troubleshooted issues related to slow running queries or deadlocks.

Co-Founder

The Detox
Chennai
06.2018 - 11.2020
  • Company Overview: a cold-press functional tonics start-up
  • Spearheaded the growth and development of Detox, a cold-press functional tonics start-up from ideation to execution, securing funding and building a strong team of executives and employees.
  • Led product development initiatives, introducing a new line of organic, cold press juice flavors that contributed to a 30% increase in customer retention and repeat purchases within three months of launch.
  • Implemented a customer feedback and satisfaction program, resulting in an instantaneous 10% decrease in customer complaints.
  • Oversaw the strategic planning and implementation of all business operations, including marketing, sales, finance, and customer service, which led to an improvement in profitability over time.
  • Monitored financial performance and implemented cost control measures, achieving a 8% increase in gross profit margin and maintaining a positive cash flow throughout the startup's first year of operation.
  • A cold-press functional tonics start-up

Sales Intern

Emperor Lifts
Chennai
06.2017 - 05.2018
  • Assisted the sales team in prospecting and generating qualified leads in the local region through proactive outreach and research.
  • Acquired new clients and nurtured leads to maintain positive customer relationships. Assisted in the preparation and delivery of sales presentations and product demonstrations, leading to an increase in successful conversions and closed deals during my tenure.
  • Supported the sales team in developing and maintaining relationships with key accounts and strategic partners, facilitating cross-selling and upselling opportunities.

Education

Full Stack Development Certification -

UPGRAD
Chennai
05.2021

Mechanical Engineering -

MGR UNIVERSITY
Chennai
01.2017

Skills

  • HTML and CSS
  • SQL database management
  • Build deployment
  • Performance monitoring
  • Visual design
  • Application monitoring
  • Interaction design
  • UI animation
  • Server management
  • Error detection

Timeline

Application Support Executive

GIEOM
01.2024 - Current

Business Analyst

Billion Lives
07.2021 - 12.2023

Co-Founder

The Detox
06.2018 - 11.2020

Sales Intern

Emperor Lifts
06.2017 - 05.2018

Full Stack Development Certification -

UPGRAD

Mechanical Engineering -

MGR UNIVERSITY

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Gokul Siddharthan