Gokul SP
Summary
Highly skilled professional with strong aptitude for analysis, effective communication, and collaborative teamwork.
Adaptable to new environments, demonstrating proven ability to quickly acclimate and contribute to team success. Committed to further developing professional skills and embracing continuous learning and growth. Approach work with a positive attitude, fostering a productive and engaging work environment.
Overview
12
12
years of professional experience
Work History
Trainer
Freelancer
04.2024 - Current
- Conducted training sessions on quantitative aptitude, logical reasoning, verbal ability, and other relevant areas in corporate soft skills
- Kept updated with the latest trends in aptitude tests and recruitment processes to ensure training content is current and relevant
- Analyzed test results to determine areas where individuals need improvement
- Enhanced client satisfaction by delivering high-quality work within deadlines
- Strengthened client relationships with consistent communication and timely training project updates
- Analyzed user feedback to gather input and identify areas required for improvement at my end
Senior Executive Services
PNB MetLife
12.2022 - 03.2024
- New branch inaugural with employment requirement and to create infra for the new branch
- Maintaining complete admin process for the branch along with branch operations
- Exposure of the newly started branch for the revenue along with tied up bank in worked locations
- Cross selling with walk-in customers
- Manage the branch honesty, follow high ethical standards and comply with all government regulations
- Address customer and employee satisfaction issues promptly
- Sales manager and advisor recruitment process & team handling
- Branch administration, office accounting and follow company policies and procedures
- Policy servicing, renewals, surrender retention and handling the death claims
- Application Scrutiny, verification calling and issuance of new proposals
- Maintain proper documentation and registers for internal and external audits
Consultant
PNB Met-life (in the payroll of Manpower Groups)
11.2018 - 01.2021
- Transaction monitoring for multi currencies
- Verifying and updating the transactions for KYC (Know Your Customer) check
- Keeping a track on transactions for SAR (Suspicious Activity Reporting)
- Raising Red flag to supervisor and as and when transactions seems to be a possible fraud
- Reviewing and maintaining of documents for audit purpose
- Screening of transactions for AML and CFT (Anti-Money Laundering and Combating of Financing of Terrorism)
- Preparing fraud summary report and taking appropriate action
- Screening of transactions against negative database maintained
- Screening of transactions against updated OFAC and SDN lists (Office of Foreign Assets Control and Specially Designated Nationals)
- PEP (Politically Exposed Persons) check daily for transactions booked
Senior Customer Service Executive
Exide Life Insurance
02.2013 - 04.2016
- Manage the branch honesty, follow high ethical standards and comply with all government regulations
- Address customer and employee satisfaction issues promptly
- Sales manager and advisor recruitment process & team handling
- Branch administration, office accounting and follow company policies and procedures
- Policy servicing, renewals, surrender retention and handling the death claims
- Application Scrutiny, verification calling and issuance of new proposals
- Maintain proper documentation and registers for internal and external audits
Education
Master of Computer Application -
Bharathiar University
01.2012
Bachelor of Science - Microbiology
Bharathiar University
01.2006
Higher Secondary Course - undefined
Hindusthan Higher Secondary School
01.2002
Skills
- Problem-solving
- Process and Procedures
- Graphic design
- Financial management
- Analytical skills
- Quantitative skills
- Critical thinking
- Customer support
- Insurance & Banking services
- Corporate soft skills
- Complaints handling
- Software
- MS Office
- Life Asia
Languages
Tamil
English
Malayalam
Hobbies and Interests
- Travelling
- Cooking
Disclaimer
I hereby declare that the above furnished particulars are true to the best of my knowledge.
Place:
Date :
Timeline
Trainer
Freelancer
04.2024 - Current
Senior Executive Services
PNB MetLife
12.2022 - 03.2024
Consultant
PNB Met-life (in the payroll of Manpower Groups)
11.2018 - 01.2021
Senior Customer Service Executive
Exide Life Insurance
02.2013 - 04.2016
Bachelor of Science - Microbiology
Bharathiar University
Higher Secondary Course - undefined
Hindusthan Higher Secondary School
Master of Computer Application -
Bharathiar University
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