GOKULA KRISHNAN
CHENNAI
Summary
With over 8 years of experience in Shipping Information & Technology within high-level production enterprise support environments, I specialize in EDI invoice integration and API management. My expertise encompasses incident, change, and problem management, as well as SLA support activities, all aligned with ITIL-based methodologies. I possess comprehensive knowledge of IT governance applications and infrastructure operations, complemented by a deep understanding of shipping commercial and operational dynamics.
Overview
9
9
years of professional experience
Work History
SENIOR BUSINESS ANALYST - ECOMMERCE
CMA - CGM
Chennai
02.2023 - Current
- Have spearheaded the implementation of an EDI Invoicing product request received from CMACGM customers and Customers auditing portal, collaborate closely with concern Regional Office Team representatives to increase customer adoption of digitalization replacing the manual works of agency
- Compile and publish incident ticket and change request, along with metrics on team performance and productivity, for technology management review
- Gathers EDI invoice requirements from Customers and coordinates with the development team to ensure EDI files are developed in accordance with client specifications
- Post GO-LIVE, provide support following SLA metric of CMACGM, responsible for addressing customers eInvoice queries/ disputes to Agency users pertaining to Customers/ Audit portal rejections
- Proficient in handling the eInvoice in the EDI formats of ANSX12 - 310 and EDIFACT - IFTFCC
- Engaged actively in User Acceptance Testing (UAT) and pre-production testing to ensure the error free Production delivery
- Prepare comprehensive Business requirement document (BRD) for all enhancement implement in the EDI invoicing product and document them in our sharepoint/ confluence page for future Team’s reference
- Have been part of the projects of unblocking EDI/ API invoice for country has country legal invoices (Ex; Argentina, China, Saudi Arabia).
SENIOR OFFICER - OPERATIONS & APPLICATIONS SUPPORT
EMIRATES SHIPPING
01.2018 - 01.2023
- Experienced in providing 24/7 support for web-based applications, file and data feed, and batch processes to prevent impact on business
- Leading the implementation of new features in the E-Commerce portal, pushing agencies to have more customers come through E-Commerce, and replying to customer & agency queries related to the E-Commerce portal
- Responsible for providing training to users for ERP application Masters, Customer data, Booking, BL, Operations, Invoice, and manifest filing (TASAC and AMS)
- Secondary activities of taking care of EDI support and Mapping activities CODECO, COARRI
- Worked in developing reporting tools like QlikView & Market stats etc
- Weekly organization performance report sent to management & stakeholders
- Monitoring Slot utilization and vessel performance
- Routing Creation for various Sea Port, Inland, Haulage locations in system based on the service or cost
- Monitoring the agency activities like CAR Creation, Voyage Closure and to provide support to users to perform Operational activities on time before & after vessel sail
- Monitoring Slot utilization and vessel performance
- Handling Haulage & Feeder activities Cost, Contracts and Approve expense for Invoicing
- Analyzing Port tariff and prepare the Operational cost (Load/Discharge/Transhipment)
- Calculating Port cost for vessel expenses
- Preparing Standard Index cost for Pricing Team based on the Contract & updating the cost index like load cost discharge cost, haulage cost, feeder cost etc
- Maintaining feeder/Haulage slot rates, updating feeder contracts in to system
- Analyzing and audit feeder/Haulage invoices and arrange payment for Vendors
- Expense approval “CAR”/Feeder/Haulage for agency payment
- Maintain standard cost for line operations expense for all location
- Quarterly review for operational cost & ROE change.
EXECUTIVE - COMMERCIAL
EMIRATES SHIPPING LINE
01.2016 - 01.2018
- Effective communication with the trade manager and executives daily to ensure Continuous operation updates
- Analyzing and Monitoring quality standards employed by the organization on the shipment documentation process periodically
- Monitoring and providing system and documentation support to all agencies
- Liaising with Trade & Pricing managers on inbound and outbound shipments for rate filings and revenue updates
- Liaise with Trade Manage for revenue updates (THCs + surcharges)
- Generating reports periodically on the port cost by comparing various available data sources
- Data Analytics on MRG (Minimum Rate Guidelines), CRA (Corporate rate filings), and Revenue recovery details are processed efficiently on schedule
- Involved in analyzing & preparing weekly performance reports on all ESL services to the Management
- Participation in the development of supporting and reporting tools for commercial, Operations and market statistics
- Audit checks to find out the lost revenues every week.
Education
B.Com -
UNIVERSITY OF MADRAS
Chennai04.2011
Skills
- ERP System Knowledge
- Shipping and Logistics
- Application support and Implementation
- Business Scenario Testing
- System Applications Products
- Operations and Logistics
Accomplishments
- ERP implementation - Genesis
- Implemented JIRA software within the organization for the coordination and tracking which help to resolve queries on time.
Languages
- English
- Tamil
- Telugu
Timeline
SENIOR BUSINESS ANALYST - ECOMMERCE
CMA - CGM
02.2023 - Current
SENIOR OFFICER - OPERATIONS & APPLICATIONS SUPPORT
EMIRATES SHIPPING
01.2018 - 01.2023
EXECUTIVE - COMMERCIAL
EMIRATES SHIPPING LINE
01.2016 - 01.2018
B.Com -
UNIVERSITY OF MADRAS
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