GOKULA KANNAN R
DINDIGUL
Summary
Dynamic professional with a proven track record at Axis Bank, excelling in operational compliance and team management. Adept at process optimization and data analysis, I have successfully enhanced service quality and streamlined workflows, fostering collaboration across departments to achieve strategic objectives. Committed to driving efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AXIS BANK
ASSISTANT MAMNAGER
BANGALORE
07.2024 - Current
- Coordinated staff scheduling and task assignments to optimize daily operations.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Ensured compliance with safety regulations and company policies across all operations.
- Maintained a clean and organized work environment to promote efficiency.
- Collaborated with management to develop strategic plans for business objectives.
- Resolved conflicts between team members effectively to maintain a positive work atmosphere.
- Worked with team members to elevate service quality through continuous improvement.
- Coordinated interdepartmental cooperation to ensure seamless operational flow.
I PROCESS SERVICE(ICICI BANK)
SENIOR ASSOCIATE
COIMBATORE
07.2023 - 12.2023
- Collaborated with cross-functional teams to develop strategic initiatives.
- Assisted in creating reports to track project progress and outcomes.
- Streamlined processes to enhance team efficiency and productivity.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
Education
Bachelor of Engineering - Computer Science
Panimalar Engineering College
Chennai11-2021
Skills
- Operational compliance
- Report creation
- Project tracking
- Process optimization
- Data analysis
- Customer service
- Team collaboration
- Team management
Certification
- Certified in NISM-Series-V-A (Mutual fund distributors ).
- Certified in IRDAI
- Certified in Edufly's Premium Global Banking Training Program
- Certified in SOCIAL ENTREPRENEUR for social change organized by "RAJIV GANDHI INTITUTE OF YOUTH DEVELOPEMENT"
- CERTIFICATION IN PROCESS - MANIPAL ACADEMY OF HIGHER EDUCATION (ABYB)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Accomplishments
AXIS BANK SOUTH 1 BIGGEST EVER LIFE INSURANCE MARCH '25
Timeline
AXIS BANK
ASSISTANT MAMNAGER
07.2024 - Current
I PROCESS SERVICE(ICICI BANK)
SENIOR ASSOCIATE
07.2023 - 12.2023
Bachelor of Engineering - Computer Science
Panimalar Engineering College
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