Gokulakrishnan B
Bengaluru
Summary
Results-driven professional with extensive expertise in hotel operations, revenue management, and sales strategy. Demonstrated success in leading high-performing teams to deliver exceptional customer service. Proficient in budgeting, forecasting, and data analysis to inform and implement effective business strategies.
Overview
12
12
years of professional experience
Work History
Operations Manager
Olive by Embassy Group
Bangalore
12.2022 - Current
- Managing 45+ properties with over 1,800 keys across 5 cities, ensuring seamless operations and consistent service delivery across all locations.
- Driving maximum guest satisfaction by implementing and monitoring multiple performance parameters to enhance overall guest experience.
- Monitoring property performance through defined operational, service, and quality metrics to ensure the product and services are delivered in line with brand standards.
- Overseeing guest complaints across multiple channels and implementing timely corrective and preventive actions.
- Holding teams accountable for performance standards while fostering a culture of continuous improvement and operational excellence.
- Maintained strong relationships with property partners, fostering alignment and collaboration for long-term business growth.
- Introduced Rewards & Recognition programs and staff incentives to boost team engagement and encourage exceptional guest service.
General Manager
Lemon Tree Hotel
Gurugram & Vadodara
10.2019 - 11.2022
- Directly accountable for overall Hotel Operations, Financial Performance, Business Development, Sales and marketing initiatives, and Guest satisfaction.
- Overseeing operational and capital budgets, managing expenses, and directing strategic operations to maximize profitability and achieve a strong return on investment.
- Developed organizational goals and targets through strategic budgeting exercises to align with overall business objectives.
- Driving excellence through the implementation of SOPs & processes and contributing to the success of the hotel.
- Established benchmarks in customer satisfaction by analyzing feedback from internal assessment tools and web portals like TripAdvisor and OTAs.
- Cultivated and strengthened relationships with key corporate accounts, local authorities, and government entities to enhance business opportunities.
- Identifying and networking with prospective clients; generating business from existing accounts, identifying new business sources, and achieving increased sales and profitability.
- Evaluating the performance of sales and operations by analyzing routine reports, data, and various metrics.
Executive Housekeeper
Keys Hotel
Port Blair
06.2017 - 10.2019
Executive Housekeeper
Royal Orchid Hotel
Shimoga
12.2016 - 06.2017
Assistant Executive Housekeeper (HOD)
Lemon Tree Hotel
Ahmedabad
03.2015 - 12.2016
Assistant Manager Housekeeping
DoubleTree by Hilton
Goa
04.2014 - 03.2015
Education
MBA - Tourism Management
Annamalai University
01.2014
BSc - Hotel Management and Catering Technology
Shevaroys College
01.2009
Skills
- Revenue Management
- Profitability Analysis
- Budgeting
- Stakeholder Management
- Performance accountability
- Leadership
- Coaching and Mentoring
- Conflict Resolution
Personal Information
- Date of Birth: 08/15/89
- Nationality: Indian
- Marital Status: Married
Languages
- Hindi
- English
- Tamil
- Hindi
- English
Timeline
Operations Manager
Olive by Embassy Group
12.2022 - Current
General Manager
Lemon Tree Hotel
10.2019 - 11.2022
Executive Housekeeper
Keys Hotel
06.2017 - 10.2019
Executive Housekeeper
Royal Orchid Hotel
12.2016 - 06.2017
Assistant Executive Housekeeper (HOD)
Lemon Tree Hotel
03.2015 - 12.2016
Assistant Manager Housekeeping
DoubleTree by Hilton
04.2014 - 03.2015
MBA - Tourism Management
Annamalai University
BSc - Hotel Management and Catering Technology
Shevaroys College