Summary
Overview
Work History
Education
Disclaimer
Timeline
Generic

Gokulakrishnan P

Bangalore

Summary

Dynamic Network Administrator adept at coordinating remote deployments and managing user support challenges. Known for effective communication and collaboration across teams to enhance network reliability and maintain high service levels.

Overview

9
9
years of professional experience

Work History

Network Admin

Wipro
03.2021 - Current
  • Responsible for Network Implementation & Quality Report, Coordinating, validation monitoring, Customer support/Troubleshooting, managing Remote deployments for Network Devices for 24
  • 7 shift rotations.
  • Responsibilities for Installation, configuration and troubleshooting of Nexus Switches, 2960.3850.series.
  • Blocking traffic, Access-list configuration, port allow and Monitoring.
  • Checking network alerts frequently and responding immediately.
  • Taking backups of all networking devices on a regular basis.
  • Working Knowledge on ticketing tools and maintaining SLAs.
  • Taking clients approval before performing any upgradation or activities.
  • Managing and monitoring of log files of network devices setup related documentation.
  • Preparation of checklists and OEM reports of all devices Daily/Weekly/Monthly basis.
  • Escalation and coordination with service providers for issue resolution.
  • Troubleshoot traffic passing managed firewalls via logs and packet captures.
  • Maintain a current security infrastructure and stay up-to-date on virus outbreaks.
  • Handling Call logging for hardware related issues with concerned vendors TAC team.
  • User admin like user creation, user permission, profiles, setting environment to user giving special permission.
  • Troubleshooting issues like user unable to login password requests, some internal backups.
  • Troubleshooting issues like system not responding, node down, starting and stopping services and daemons.
  • Genesys dashboard we are actively monitoring the VPN number of user.
  • User Support: Respond to user-reported network problems, providing assistance and troubleshooting.
  • Attend the end user as per the service now incident.
  • Basic Configuration: Perform basic configurations on network devices, such as routers or switches.
  • Creating user id and password for guest user.
  • Engaging vendor: for cabling issue, new project works change of cabling, new lan termination and new or old lan point validation.
  • Commissioning and decommissioning of any switch routers and AP.
  • Engaging Wipro escare: Support for login switch issue iOS upgrade power shutdown activity and many such things.
  • Documentation: Update network documentation to ensure accurate records of configurations and changes.
  • Moreover we are managing the overall GBS SCB and branch office network device inventory.
  • Troubleshooting: Identify and resolve common network issues, such as connectivity problems or slow performance, and many such issues.
  • Collaboration: Coordinate with other support teams, such as system administrators, desktop team and security teams, to address cross-functional issues.
  • Actively coordinating with CAM team for e-waste disposal as per government policy and guidelines.
  • Maintenance of store inventory. If any device is faculty there by raising RMA from OEM.
  • Ticket Management: Manage and prioritize servicenow support tickets, ensuring timely resolution of network-related issues.
  • Sevone: tool continuously monitoring the high bandwidth utilisation.
  • Routine Maintenance: Conduct routine maintenance tasks, such as firmware updates or patching.
  • Communication: Keep users and clients informed about the status of ongoing issues and resolutions.
  • Mac conflicting: through Aruba clear pass we are checking whether the device is authenticated device and there by checking the MAC address conflict issue.
  • Aruba ClearPass helps to identify which devices are being used, how many are connected to the network, where they're connecting from, and which operating systems are supported.
  • It gives continuous visibility into changes on your network, including which devices are connecting and disconnecting and there by resolving the network connection and keeping the system healthy.
  • For Event or company sponsored program giving support for network related things.
  • Training: Stay updated on new technologies and participate in training sessions to enhance skills.
  • Providing Knowledge transfer to new joiners.

Concentrix
05.2016 - 04.2017
  • Responsible for Troubleshooting of hardware issue, Network Problem.
  • Troubleshooting proxy server, blocking of malicious IP in firewall and email ID in mail gateway.
  • Responsible for configuring LAN and Wireless.
  • Coordinating with service engineers for hardware related issues.
  • Following & maintaining Escalation Matrix as per set with customer.
  • Conducting Training for freshers on process and technical.
  • Conducting Weekly Team meetings and Daily Call Management.
  • Preparing Weekly Work status report.
  • Member of the Knowledge Transfer team.
  • Continuously taking feedback from Customers for improvement of services till their satisfactory.
  • Telephonic support & resolution for onsite Users / Engineers.
  • Team meeting for open discussion, understanding & reducing the gaps.
  • Service Desk Management as per the Norms.
  • Mentoring the team and correcting the mistakes thereby increasing the team performance.

Education

M.E - Applied Electronics

Satyabhama University
Bangalore
04.2014

Disclaimer

I hereby declare that the information given above are true to the best of my knowledge & belief.

Timeline

Network Admin

Wipro
03.2021 - Current

Concentrix
05.2016 - 04.2017

M.E - Applied Electronics

Satyabhama University

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